Localize your Kustomer environment

You can provide a better experience for both your users and customers by activating languages, as needed, that will be available in your organization. By default, Kustomer is set to English. You can activate additional languages to be used in your agent interface, knowledge base, chat and more.

In this article

• Set the default country code
• Select the default organization language
• Activate additional languages
• Available languages

Set the default country code

You can select a default country code to use when creating or editing a customer's phone number in their profile. By default, this is set to the United States.

To set your default country code:

1. Go to Settings> Administration > Localization.
2. Select the country code you want to use from the Country Code drop-down menu.
3. Select Save Changes.
   The default setting appears in the available phone number boxes of a customer's profile.
   
4. You can manually change the country code for a specific customer by selecting one from the drop-down menu.
   

Select the default organization language

Your default language is the primary language all Kustomer features are set in. This will also be the fallback for any automation when a translation or snippet is unavailable.

To set your default language:

1. Go to Settings> Administration > Localization.
2. Select the default language for Kustomer from the drop-down menu.
   

   Note: Changing your default language after setting up translations and text snippets in Kustomer may result in errors. It's important to check your settings to ensure they're configured correctly.

3. Select Save.

Activate additional languages

You can activate secondary languages in Kustomer to use in text snippets, which automatically translate text based on your customer's language.

To enable additional languages:

1. Go to Settings> Administration > Localization.
2. In the Language Activation section, select the Deactivated tab to see a list of all languages that can be activated.
3. Select the toggle to the right of the language to activate it.
4. Once you activate your additional platform languages, you can determine if they should also be applied to Chat, the Knowledge Base, and Snippets. By default, activated languages will be activated for those three areas and customers can see the text in the specified language. If you want to deactivate one of them, select the checkbox for the language and area.

Available languages

The following languages are available for the user interface, knowledge base, chat, intent detection, and conversation snippets. Languages that display right to left will automatically update the tools to match.