Use workspace shortcuts
September 23 2024 3:26pm
Shortcuts can speed up your team by providing pre-defined blocks of text that can be used as a canned response. These are more than just canned responses, thoug...
Customize localization settings
September 23 2024 6:13pm
You can provide a better experience for both your users and customers by activating languages, as needed, that will be available in your organization. By defaul...
Multilingual knowledge base
September 24 2024 8:47pm
The multilingual knowledge base feature in Kustomer allows you to provide help content to your users all over the globe in several different languages. Turning ...
Reuse text with snippets
September 29 2024 3:26pm
Snippets are a powerful way to formulate multi-language responses and insert translated content into customer replies, email templates, and your knowledge base ...
Use snippets to send translated messages
October 10 2024 5:50pm
With snippets, you can insert translated content into shortcuts, conversation replies, chat, and email templates. Snippets are not available in workflows.Who ca...
Respond to conversations
October 30 2024 2:03pm
In Kustomer, a conversation represents a set of interactions within a customer about a specific topic. You can respond to messages within a conversation in the ...