Use workspace shortcuts
September 23 2024 3:26pm
Shortcuts can speed up your team by providing pre-defined blocks of text that can be used as a canned response. These are more than just canned responses, thoug...
Customize localization settings
September 23 2024 6:13pm
You can provide a better experience for both your users and customers by activating languages, as needed, that will be available in your organization. By defaul...
Dynamic text
September 25 2024 1:40pm
Dynamic text allows you to populate a message or shortcut with contextual data, such as a customer's name or email address. Dynamic text is displayed in blu...
Reuse text with snippets
September 29 2024 3:26pm
Snippets are a powerful way to formulate multi-language responses and insert translated content into customer replies, email templates, and your knowledge base ...
Agent Suggestions
September 29 2024 3:41pm
Agent Suggestions help improve your agent productivity by using natural language processing (NLP) techniques to automatically analyze messages and suggest the m...
Best practices for automations
October 7 2024 2:33pm
This article will cover the tools that can process automations within any Kustomer organization, as well as provide use case examples and testing methods.Who ca...
Use snippets to send translated messages
October 10 2024 5:50pm
With snippets, you can insert translated content into shortcuts, conversation replies, chat, and email templates. Snippets are not available in workflows.Who ca...
Respond to conversations
October 30 2024 2:03pm
In Kustomer, a conversation represents a set of interactions within a customer about a specific topic. You can respond to messages within a conversation in the ...
Conditional shortcut text
October 26 2024 8:46pm
There are times when you might want to send different responses to a user depending on the who the customer is or what they're asking about.For example, let...
Format dates in shortcuts
October 28 2024 2:30am
When responding to a customer with a shortcut that includes a date, you may want to adjust the formatting of the date. For example, a customer may be writing in...