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Custom object searches

Last Update: Oct 2024 Est. Read Time:
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Searches aren't just for customers or conversations. You can create a search where the results are your custom objects (KObjects). Find the most expensive orders, or look through all of the negative CSAT Objects in the last week — this feature allows you to understand your business in a manner far more advanced than a traditional ticketing system.

Who can access this feature?
User typesAll users have access to create a search. Users with additional permissions can create searches using KObjects.


How does a custom object search work?

The same as any other search. Custom object searches can be shared with specific users/teams or left private. Their columns can be customized, as well as their sort order.

Note: Searches do not return results for custom object data that was updated more than two years ago. To search for this data, please use global search.

The key difference is that when you create a search, you can choose the "custom object" context:

Once you choose a custom object context, you can build the search using both properties defined in the KObject's class. For example, if you're an iOT company with a device object, you can see how many devices have been registered in the last week.