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Global search in Kustomer

Last Update: Feb 2025 • Est. Read Time: 2 MIN
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The global search feature lets you quickly find conversations, customer details, or settings pages from anywhere in the Kustomer app. The search results are based on user permissions, meaning users can only search for and view objects they can access. For instance, if a user is limited to company and customer data, conversation data will not appear in their search results.

You can search for the following:

  • Conversations
  • Messages
  • Customers
  • Companies
  • Custom objects (KObjects)
  • Reports
  • Saved searches
  • System and apps settings pages

To use this feature, select Search  from the navigation bar anywhere in the Kustomer app and enter your search query. You'll start to see results being returned as you type. Your search query is highlighted in the results so that you can find the information you're looking for faster.

Note: You can also access the search by using your browser's Control + F or Command + F shortcut.

Global search will display results with the longest common matching search term and a preview of up to 5 results per object type in the search box, which includes details such as, for instance, a conversation's status and the number of conversations that match the search for a specific customer.

You can either select an individual result to open it on its respective timeline, or select View All to open the full list of that category's results in the Searches page.

If searching for customer email addresses, for example:

  • Typing johnsmith@ will show results for the longest matching search term 'johnsmith'
  • Searching for johnsmiths@ will show results for the longest matching term 'johnsmiths'
  • A search for m-roon@ includes a dash which is treated as a separator. Global Search will thus show results for m and roon and matches on either (or both) of these values. 
  • A search for l.24@ includes a dot which also serves as a separator and will show results for either l or 24
  • If no matching results are found, a Create Customer button is displayed:


If you perform a global search while viewing a customer's timeline, you can toggle between searching across all timelines, or the specific customer that you're viewing by selecting the option in the I want to search header. If you select a specific timeline, the search bar will change to indicate that.