Set up your company email

If your organization uses Gmail or Google Workspace (formerly G Suite) to power your support email, you can forward those messages to your Kustomer email address on the default Email channel. If you’re using another email client, see Receive email in Kustomer, or contact Kustomer Support so we can help.

In this article

• Forwarding email from Google Workspace
• Troubleshooting email forwarding

Forwarding email from Google Workspace

1. Sign in to Gmail with the support address for which you’d like to setup forwarding.
2. Select Settingsin the top right corner and select See all settings.
3. Select Forwarding and POP/IMAP.
4. Select Add a forwarding address and enter your Kustomer support email address in the following format: support@your_company.mail.kustomerapp.com.
5.  Select Next. In the confirmation window, select Proceed.
   You will see the following message: A confirmation code has been sent to support@<your_company>.mail.kustomerapp.com to verify permission.
6. Log in to your Kustomer account and select  Searches in the navigation bar on the left.
7. Go to All Open Conversations. You should see a conversation with {Your Google Workspace} Forwarding Confirmation in the subject line.
8. Open the conversation and copy the confirmation code, then go back to Gmail and paste the code in the new box under Forwarding:
9. Select Verify.
10. Select New.
11. Select Forward a copy of incoming mail to and then Save Changes.

Troubleshooting email forwarding

If these steps aren’t working, or you’re seeing something different in your email account, please see Google’s email forwarding documentation or send us a message at support@kustomer.com.