Advanced customization for chat
March 20 2023 2:18pm
Chat allows you to customize chat settings for each brand in your organization from your Kustomer settings. You can configure the Kustomer Chat settings and the...
Introduction to Customer Assist
September 21 2024 1:35am
Optimize your organization's support experience with Customer Assist, our virtual conversational assistant (chatbot). You can add conversational assistants ...
Chat management: Install chat
September 23 2024 2:15pm
Connect with customers over chat using our web and mobile SDKs. You can generate a custom chat code snippet to embed your chat widget on your website and create...
Introduction to Kustomer chat
September 23 2024 2:16pm
Create powerful, personalized chat experiences for your customers with chat. Access multi-brand chat settings and communicate with customers efficiently using c...
Chat Management: Settings
September 23 2024 6:02pm
Set and communicate reliable support expectations with your customers. With Kustomer chat, you have control over each brand's chat settings and functionalit...
Create business schedules
September 23 2024 6:19pm
Business schedules allow your organization to specify operating business hours for their Kustomer platform. With business schedules, you can more accurately mea...
Tutorial: Build a conversational assistant
September 23 2024 7:40pm
With Customer Assist, conversational assistants can help you collect information from customers before they connect with an agent to speed up response times and...
Conversational assistant rules and proactive chat
September 23 2024 7:56pm
Assistant rules provide a way for your customer experience team to engage website visitors with targeted messages. With rules, you can specify which dialog in y...
Chat Management: Design
September 23 2024 7:58pm
Style and customize the chat widget design, appearance, and default messaging to provide a seamless chat experience for your customers on web and mobile apps. W...
Conversational assistant volume control settings
September 24 2024 8:33pm
Volume control settings allow you to automate how a conversational assistant responds to abandoned conversations and missed customer messages sent outside your ...
Measure customer happiness with satisfaction surveys
October 9 2024 7:57pm
Kustomer satisfaction surveys allow you to measure your customer's happiness with your support team after a conversation is marked done across every channel...
Use snippets to send translated messages
October 10 2024 5:50pm
With snippets, you can insert translated content into shortcuts, conversation replies, chat, and email templates. Snippets are not available in workflows.Who ca...
Best practices for WhatsApp and SMS assistants
October 14 2024 2:11pm
With Customer Assist, you can create conversational assistants for your WhatsApp and SMS channels to help you collect information from customers before they con...
Integrate with MessageBird
October 26 2024 9:09pm
By installing the MessageBird app, your organization will be able to integrate your SMS and WhatsApp channels in Kustomer and engage with customers around the w...
Multi-brand chat
October 31 2024 3:01pm
Provide a unique chat support experience for each brand under your Kustomer organization. Create, customize, and manage the style, chat support experience, and ...
Chat Management: Domains
November 18 2024 4:11pm
Securely control the domains and web pages that can host and display the code for your custom chat widget. The Kustomer Chat Domains settings allow you to autho...