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Chat Management: Domains

Last Update: Nov 2024 • Est. Read Time: 2 MIN
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Securely control the domains and web pages that can host and display the code for your custom chat widget. The Kustomer Chat Domains settings allow you to authorize specific domains and create URL overrides to ensure full command over where your chat widget appears. Your custom chat widget code won't work for a web page unless you've authorized the address for your widget.

In this article, we'll explore the domain settings available for chat and how you can control domain- and page-level access to your custom chat widget code for each brand.

Who can access this feature?
User typesAdmins can access chat settings.


In this article

Introduction to Chat Domains settings

To access the Chat Domain settings for a brand, go to Appsand select Chat. From the Chat Management page, select the brand and then go to the Domains tab.

Once you add your custom chat widget code to your sites, you can authorize where the widget appears at both the domain level and URL, or page, level.

Authorize specific domains to protect your custom chat code and to prevent unauthorized domains from hosting or displaying your chat widget.

Create URL overrides to enable or turn off chat widget access for specific web pages on your site.

Chat Management: Domains settings for Kustomer Chat 2.0.

Learn more about Chat Management settings in Kustomer.

Authorize Domains

Note: Authorize Domains is a global setting for your entire Kustomer organization and does not need to be configured for each brand.

Prevent unauthorized domains from hosting or displaying your custom chat widget code with the Authorize Domains settings. 

Important: If you do not authorize any domains, any domain will be able to host and display your custom chat widget code.

Authorize multiple domains

To authorize multiple web domains to host your custom chat code, add and separate each domain address with a comma.

Note: Always remove the URL scheme (for example, http:// or https://) and the final slash / in the URL before you add the domain address.

Chat Management: Domains settings, authorize multiple domains, for Kustomer Chat 2.0 settings., for

Wildcard placeholders

You can use an asterisk, *, as a wildcard placeholder for several similar subdomains. For example, instead of support.examplebrand.com, shop.examplebrand.com, apidocs.examplebrand.com, you can enter *.examplebrand.com.

Chat Management: Domains settings, Authorize Domains, for Kustomer Chat 2.0.

URL Overrides

Manage chat widget access for specific web pages on your site with the URL Overrides settings. 

You can have your developers add the code snippet for the Kustomer Chat widget to every page of your website, and then create URL overrides to choose which pages will display your custom chat widget for customers.

For each URL override, you can set rules to either match all or any criteria based on the following logic for the URL:

  • Contains [URL]
  • Does Not Contain [URL]
  • Does Not Equal [URL]
  • Is Equal To [URL]

Tip: To exclude a specific page from displaying your chat widget, use Does Not Equal. To exclude a specific section of your site from displaying the chat widget, use Does Not Contain.

To create URL overrides:

  1. Select + Add to create a new URL override to match either ALL or ANY criteria entered.

  2. For a new URL override, select WebsiteURL and choose a rule to apply to the URL:

    • Select Is Equal to to target the exact URL
    • Select Contains to target a part of the URL
    • Select Does Not Equal to exclude the exact URL
    • Select Does Not Contain to exclude a set of URLs in a section

  3. Enter the URL for each override rule and add criteria as necessary.

  4. Select Save Changes to apply the URL overrides to your Kustomer Chat widget code.

    Chat Management: Domains settings, URL Overrides, for Kustomer Chat 2.0.
  5. Select Save Changes.

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