Measure customer happiness with satisfaction surveys
October 9 2024 7:57pm
Kustomer satisfaction surveys allow you to measure your customer's happiness with your support team after a conversation is marked done across every channel...
When are satisfaction (CSAT) surveys sent
October 10 2024 5:52pm
Satisfaction surveys allow you to measure your customers happiness with your support team after a conversation is marked done across every channel.In this artic...
Satisfaction Survey settings
October 28 2024 2:58am
You can configure global settings that are applied to all of your satisfaction surveys. To access them, go to Settings, select Administration > Satisfaction,...
How satisfaction is calculated
November 15 2024 1:56pm
Satisfaction surveys can be customized per channel, which allows you to provide a different CSAT experience in chat than you would via email. Since each survey ...
View satisfaction survey responses
November 15 2024 2:02pm
You can create searches within Kustomer to segment your satisfaction survey responses. You can create a number of different searches on the Conversation object....