Measure customer happiness with satisfaction surveys

October 9 2024 7:57pm
Kustomer satisfaction surveys allow you to measure your customer's happiness with your support team after a conversation is marked done across every channel...

When are satisfaction (CSAT) surveys sent

October 10 2024 5:52pm
Satisfaction surveys allow you to measure your customers happiness with your support team after a conversation is marked done across every channel.In this artic...

Satisfaction Survey settings

October 28 2024 2:58am
You can configure global settings that are applied to all of your satisfaction surveys. To access them, go to Settings, select Administration > Satisfaction,...

How satisfaction is calculated

November 15 2024 1:56pm
Satisfaction surveys can be customized per channel, which allows you to provide a different CSAT experience in chat than you would via email. Since each survey ...

View satisfaction survey responses

November 15 2024 2:02pm
You can create searches within Kustomer to segment your satisfaction survey responses. You can create a number of different searches on the Conversation object....
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