Multi-brand knowledge base

Last Update: Oct 2024 • Est. Read Time: 2 MIN
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You can create and manage an individual knowledge base for each brand under your Kustomer organization. Customize the knowledge base articles, categories, configuration, forms, and themes to create a distinct customer experience for each brand.

You can also publish shared content and articles across your brands to streamline content and knowledge base management.

Learn how to create and configure a knowledge base for a new brand and how to customize your multi-brand knowledge base.

To learn more about creating new brands under your organization, see Create and manage multiple brands in Kustomer.

Who can access this feature?
User typesContent administrators can access knowledge base settings. Admins can create additional brands.


In this article:

Configure the knowledge base for a brand

Kustomer supports multi-brand features for the knowledge base. When you create a new brand in Kustomer, you can create and configure the knowledge base for that brand.

To configure the knowledge base for a brand:

  1. Go to Settings  > Administration > Brands.
  2. Select Edit for the new brand to open the Edit Brand page.
    On the Edit Brand page, select Create KB to configure the subdomain for the knowledge base.
  3. Enter a unique name for the knowledge base subdomain to be used as the address of the knowledge base. Use alphanumeric characters and hyphens only. The maximum limit is 63 characters.

    Create KB modal.
  4. Select Create KB to save the knowledge base subdomain and create the knowledge base for the brand.

    After you create a knowledge base for a brand, you can configure the knowledge base from the Edit Brand page. You can select each option to customize the knowledge base further.

    Configure knowledge base.

Customize multi-brand knowledge base settings

Learn how to customize your multi-brand knowledge base further with the following: