Multi-brand knowledge base
Last Update: Oct 2024 • Est. Read Time: 2 MINYou can create and manage an individual knowledge base for each brand under your Kustomer organization. Customize the knowledge base articles, categories, configuration, forms, and themes to create a distinct customer experience for each brand.
You can also publish shared content and articles across your brands to streamline content and knowledge base management.
Learn how to create and configure a knowledge base for a new brand and how to customize your multi-brand knowledge base.
To learn more about creating new brands under your organization, see Create and manage multiple brands in Kustomer.
Who can access this feature? | |
User types | Content administrators can access knowledge base settings. Admins can create additional brands. |
In this article:
Configure the knowledge base for a brand
Kustomer supports multi-brand features for the knowledge base. When you create a new brand in Kustomer, you can create and configure the knowledge base for that brand.
To configure the knowledge base for a brand:
- Go to Settings > Administration > Brands.
- Select Edit for the new brand to open the Edit Brand page.
On the Edit Brand page, select Create KB to configure the subdomain for the knowledge base. - Enter a unique name for the knowledge base subdomain to be used as the address of the knowledge base. Use alphanumeric characters and hyphens only. The maximum limit is 63 characters.
- Select Create KB to save the knowledge base subdomain and create the knowledge base for the brand.
After you create a knowledge base for a brand, you can configure the knowledge base from the Edit Brand page. You can select each option to customize the knowledge base further.
Customize multi-brand knowledge base settings
Learn how to customize your multi-brand knowledge base further with the following: