Voice channel integrations in Kustomer
Last Update: Nov 2024 Est. Read Time:Kustomer provides a cloud-based phone system built into the Kustomer platform, as well as app integrations with several popular voice service providers and cloud contact center platforms.
The Kustomer platform logs and displays VoIP calls like any other message in the platform. Voice calls are threaded into a conversation on a customer’s timeline with the channel attribute set to voice and with a phone icon to identify the conversation as a voice call.
The Kustomer API can receive data posted by your external VoIP provider. This data can include key information such as wait time, IVR digits, call dispositions, and call recordings. Agents can also send follow-up emails and SMS texts or leave a note in the same conversation in Kustomer.
Who can access this feature? | |
User types | Admins can set up these integrations. |
In this article
- Kustomer Voice integration
- Supported voice app integrations
- What if an app integration is not available for my voice provider?
Kustomer Voice integration
Kustomer Voice is a voice integration built right into the platform. For more information, see Integrate with Kustomer Voice.
Supported voice app integrations
We currently support app integrations with the following voice service providers:
- Integrate voice with 8x8
- Integrate voice with Aircall
- Integrate voice with Amazon Connect
- Integrate voice with Dialpad
- Integrate voice with Five9
- Integrate voice with RingCentral
- Integrate voice with Talkdesk
- Integrate voice and chat with UJET
You can browse all of our available integrations within Kustomer by going to Apps and select Explore Directory.
What if an app integration is not available for my voice provider?
If an app integration is not available for your voice provider, contact support@kustomer.com with the name of your voice service provider.