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Voice channel integrations in Kustomer

Last Update: Nov 2024 Est. Read Time:
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Kustomer provides a cloud-based phone system built into the Kustomer platform, as well as app integrations with several popular voice service providers and cloud contact center platforms.

The Kustomer platform logs and displays VoIP calls like any other message in the platform. Voice calls are threaded into a conversation on a customer’s timeline with the channel attribute set to voice and with a phone icon to identify the conversation as a voice call.

A voice call displayed into a conversation on a customer's timeline on the Kustomer platform.

The Kustomer API can receive data posted by your external VoIP provider. This data can include key information such as wait time, IVR digits, call dispositions, and call recordings. Agents can also send follow-up emails and SMS texts or leave a note in the same conversation in Kustomer.

Who can access this feature?
User typesAdmins can set up these integrations.


In this article

Kustomer Voice integration

Kustomer Voice is a voice integration built right into the platform. For more information, see Integrate with Kustomer Voice.

Supported voice app integrations

We currently support app integrations with the following voice service providers:

You can browse all of our available integrations within Kustomer by going to Apps and select Explore Directory.

What if an app integration is not available for my voice provider?

If an app integration is not available for your voice provider, contact support@kustomer.com with the name of your voice service provider.