See related
WhatsApp

Migrate an existing WhatsApp Business account phone number

Last Update: Oct 2024 Est. Read Time:
To check plan availability, see the pricing page.

If you already have a WhatsApp Business account phone number registered with another provider, you can migrate that number to Kustomer to get started using the WhatsApp integration.

In this article

Prerequisites

Before you begin, make sure you meet the criteria outlined in this WhatsApp article.

Migrate your existing WhatsApp Business account phone number

  1. Contact your current WhatsApp provider and disable two-factor authentication (2FA) for each phone number you want to migrate to Kustomer.
  2. Create a new WhatsApp Business account inside of Kustomer.
    1. Go to Apps, search for WhatsApp in the App Directory, and then select Install.
    2. Once installed, select WhatsApp to open the Settings page.
    3. Select Sign in to Facebook.
    4. Follow the instructions to create your WhatsApp Business account.

      Note: Do not add a phone number in this step.

  3. Contact support@kustomer.com to set up meeting with Kustomer to finish the migration. You will need to provide the country code and phone number(s) you are migrating.