Knowledge base article editor
Last Update: Oct 2024 • Est. Read Time: 2 MINThe editor you use to create knowledge base articles comes with a variety of formatting options that allow you to change the appearance of your knowledge base documents. Some of the controls, such as buttons for bolding and italicizing text, should be familiar to users of common word processing applications.
Who can access this feature? | |
User types | Content administrators can access knowledge base settings. |
Expands the editor to full screen.
Changes the text to bold.
Changes the text to italics.
Underlines the selected text.
Draws a line through the middle of the text.
Changes the format of the paragraph. The following options are available:
- Normal restores the text to the default font and font size.
- Heading 1 to Heading 4 changes the font size of the titles in your article:
Heading 1
Heading 2
Heading 3
Heading 4
- Code Wraps the text in a gray box and is useful when displaying a block of code.
Example code here.
Changes the alignment of the selected text.
Inserts an ordered list. The default option will insert a numbered list:
- List item 1.
- List item 2.
You can change the numbers to any of the following options from the drop-down menu:
- Lower Alpha
- Lower Greek
- Lower Roman
- Upper Alpha
- Upper Roman
Inserts an unordered list. The default option inserts a bulleted list:
- List item 1.
- List item 2.
You can change the numbers to any of the following options from the drop-down menu:
- Circle
- Disc
- Square
Decreases the indent of the selected text.
Increases the indent of the selected text.
Adds a quote block to specific text.
Inserts a hyperlink using. Enter a URL and desired text in the menu that opens.
Inserts an image. Upload the image or enter the hosted URL of the image.
If you upload your own image, we will provide you the hosted URL.
Note: The only supported image files are (.gif, .jpg, and .png). Each image cannot exceed 9.5MB in size.
Inserts a video. You can enter the URL for the video, or its embedded code.
Embeds a URL in your article.
Opens a menu with the available emoji that you can insert in your article.
Opens a menu with the available font awesome icons you can insert in your article.
Inserts a horizontal line across your article.
Selects all of the text in your article.
Clears any formatting on the selected text, changing it to the default font and style.
Lets you view and edit your article in HTML. Select this icon to return to switch the view back.
Erases the last change you made to the article.
Lets you reverse your last undo.