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About Assistant Pro (legacy assistant)

Last Update: Oct 2024 • Est. Read Time: 2 MIN
To check plan availability, see the pricing page.

Conversational assistants help you optimize your organization's support experience, promote customer self-service, boost agent productivity, and speed up response times. Assistant Pro gives you all of the functionality found in Assistant Lite, plus more advanced automation capabilities.

Note: Assistant Pro is a legacy feature and is no longer available to new customers as of January 2024. Assistant Pro does not include any AI features. For information on current assistant types, see About Lite and Premium assistants.

In this article:

What is Assistant Pro?

Assistant Pro is a legacy assistant that is paid. It includes all of the features and interactions available in Assistant Lite while offering more advanced automation capabilities. Assistant Pro does not include AI capabilities. For AI capabilities, you must upgrade to Premium assistants with our new KIQ Conversations progressive pricing.

Note: If you have questions about your current KIQ Conversations with Assistant Pro plan, please reach out to support@kustomer.com

What interactions are available in Assistant Pro?

Interactions are used to gather information about your customer and guide them through the assistant's conversation path. This table shows the interactions that are available for Assistant Pro. Please note that the channel type mainly determines available interactions. For example, if you create an SMS assistant that does not support the Button Question interaction, it will not be available regardless of the assistant type.

Interaction
Pro
Send a MessageX
Customer text responseX
Button questionX
Data attribute questionX
Conditional branchX
Business scheduleX
Object SelectorX
Run Workflow
X
Update Data
X
Request feedback
X
AI responsen/a
Navigation buttonsX
Article deflectionX
Redirect to dialog
X
Transfer to an agent
X
End conversation
X


Volume control settings available in Assistant Pro

You can use volume control settings to automate how the assistant responds to customer-abandoned conversations, follows up with customers if an agent hasn’t been assigned to the conversation, or responds in the chat, after a set amount of time. The following settings are available for Assistant Pro:

  • Inactive customer reminder
  • Customer-abandoned conversation 
    • Transfer conversations to an agent 
    • Mark conversations as done 
  • Agent missed conversation 
    • With Assistant Pro, you can also choose to mark a conversation as done if the customer doesn't select a follow-up channel within the time specified.

Convert your assistant to Lite

There may be times when you create an assistant and decide afterward that you want to create a similar, yet different type, of assistant. You can convert your assistant type by going to Settings> Kustomer IQ > Conversational Assistant

Your assistant will be duplicated as the other type. 

Note: When duplicating an Assistant Pro, the following features and interactions will no longer be available in the newly created Assistant Lite version:

  • Intents
  • Object Selector interaction
  • Run Workflow interaction
  • Article Deflection interaction
  • End Conversation interaction
  • Mark as done in the Volume Control Abandoned settings

We recommend you review the assistant carefully after duplicating it to Lite and making any necessary changes to ensure the assistant follows the intended conversation path.