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Register or verify your Kustomer Voice number for SMS

Last Update: Nov 2024 • Est. Read Time: 3 MIN
To check plan availability, see the pricing page.

You can use your Kustomer Voice number to send SMS and MSM messages to your customers. However, to minimize spam texts, you must register or verify your Kustomer Voice number before you can use it.

In this article:

What is A2P 10DLC?

Application-to-person (A2P) 10-digit long code (10DLC) messaging is a system in the United States specifically designed to support businesses that text their customers in the U.S. or Canada. It ensures that customers can opt in and out of messages received from businesses. This allows the business to send large-scale messaging campaigns while protecting customers from spam. All 10-digit long numbers (10DLC) must be registered before you can send a text.

Using a toll-free number?

While toll-free numbers do not have to be registered with A2P 10DLC, they must be verified before being used to text. 

Note: You should not send texts using your Kustomer Voice number until you receive confirmation that it is registered or verified. Messages sent from an unregistered or unverified number will be blocked.

Before you begin

Before you begin the verification process, make sure you have the following information.


10-digit long numberToll-free number
Business registration ID type:
  • EIN for US numbers
  • BN-9 for Canadian numbers
X
Business registration numberX
Legal/registered business nameXX
Customer nameX
Business identityX
Full name and email address of business contactXX
Title of business' authorized representativeX
Job positionX
Full business addressXX
Business contact's phone number
X
IndustryX
What region(s) your business operates inXX
Business structure

Your company's website URLXX
Company type. If public, include the stock exchange and ticker.X
Campaign use case, including a descriptionXX
Sample text message(s)XX
Your expected monthly message volume
X
Description of how customers consent to receive text messagesX
X
A valid link that shows how users opt-in to receive texts.X
X


For best practices on submitting this information, see:

Submit your number for verification

Once you create a new number in Kustomer Voice, or port your existing number over, you can start the verification process.

  1. Go to Apps > Kustomer Voice.
  2. Find the number you want to use to send SMS/MMS to your customers and select Start verification.
  3. Fill out and submit the form.

A number takes about 1-2 weeks to be registered or verified. You can return to this page to check your verification status anytime. Your organization's owner will also be emailed with every status change. Contact us at support@kustomer.com if you have a question about why a step in the process was rejected or failed.

What do I do after my number is approved?

You can check your number's status at any time by going to Apps > Kustomer Voice. If your number's Messaging Status is Active, your number has been approved. Before sending your first message, confirm if you have the Twilio-SMS Kustomer app installed by going to Apps and searching for Twilio-message

  • If you already have the Twilio-SMS app installed, no action is required. You can start sending messages.
  • If you do not already have the Twilio-SMS app installed, you must turn on two workflows before sending SMS and MMS messages. To do so, go to Settings > Platform > Workflows and select the App Created tab. Turn on the following workflows: 
    • kustomer_voice-message-receive
    • kustomer_voice-message-status
      Twilio message workflows


Send a message using your Kustomer Voice number

Once your number has been approved and you followed the previous step to verify if, you can send messages to your customers. To do so, select the number you want to use from the drop-down menu when composing a message. 

Kustomer Voice number selector

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