Change conversation status

September 23 2024 3:26pm
Conversation statuses are a way for you to visually show where a conversation is being resolved. You can use sub statuses to customize any of the default status...

Create custom sub statuses

September 24 2024 8:37pm
You can create custom sub statuses that let you add more specific details to your standard conversation statuses. For example, instead of only snoozing the conv...

Use notes in conversations

October 30 2024 2:07pm
Notes are internal communications visible only to users in an organization. You can use notes to collaborate with other organization members and share updates a...

Customize snooze options

October 8 2024 6:47pm
Snoozing a conversation allows you to specify when the conversation will return to an Open status. You can customize the options a user will see when they selec...

Respond to conversations

October 30 2024 2:03pm
In Kustomer, a conversation represents a set of interactions within a customer about a specific topic. You can respond to messages within a conversation in the ...
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