The SLA report helps you identify how your team is trending for each policy you’ve created. You can use this information to ensure that you provide consis...

Sometimes, a customer can contact your support team again days or weeks after their initial request, which might cause an issue with your established SLAs. ...

In Kustomer, you can use filters on your data to help you narrow down the exact information you want to see or use. With filters, you can determine whether an o...

A service level agreement, or SLA, is a method of measuring conversation metrics to ensure you provide consistent customer support. In Kustomer, SLAs are design...