Routing settings

September 23 2024 6:08pm
Routing is one of the primary methods available in Kustomer for assigning conversations to support agents. In the Routing settings, you can pick general setting...

Team Pulse dashboard

November 7 2024 11:00pm
Leads and Administrators often need to monitor and follow up with agents to ensure they work efficiently. With the Team Pulse dashboard, you can see what agents...

Create queue rules

November 7 2024 11:00pm
Queue rules allow you to determine how inbound conversations and tasks are assigned to a queue using customer, conversation, or company data. For example, you c...
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