Conditions and actions in business rules
September 17 2024 2:56am
Business rules contain two sets of data, conditions and actions, that are combined to create if and then statements. Once you set a trigger, you have to define ...
Understand filter operators
October 7 2024 2:16pm
In Kustomer, you can use filters on your data to help you narrow down the exact information you want to see or use. With filters, you can determine whether an o...
Routing templates
October 28 2024 2:57am
Kustomer comes with preconfigured queue rule templates to help you start routing conversations to your agents. You can use the template as is or customize it to...
Run a business rule when a conversation attribute changes
October 28 2024 3:33am
With business rules, you can create simple automations for common tasks, such as applying tags to conversations. You can use business rules to trigger an action...
Create queue rules
November 7 2024 11:00pm
Queue rules allow you to determine how inbound conversations and tasks are assigned to a queue using customer, conversation, or company data. For example, you c...
Create a business rule
November 25 2024 10:06pm
Business rules are an easy-to-use method to manage common automations and modify actions automatically when conversations are created or updated. With Business ...