Conversation Details view
June 20 2023 2:33pm
When you select a conversation, the right panel in the Kustomer interface will change to a Conversation Details view. Here, you can quickly view more informatio...
Define custom attributes in Kustomer
September 21 2024 1:40am
Klasses determine the data attributes available to standard (Customer, Conversation, Company, Message, and User) objects and your custom objects, or KObjects, i...
Create conditional attributes in insight cards
September 23 2024 7:17pm
Conditional attributes allow you to simplify screen views for agents by only showing attributes that are relevant to their current conversation. This works...
Customize Insight Cards
September 24 2024 8:43pm
Klasses define the data attributes that are associated with each object type in your platform. You can create attributes that are added to your standard Klasses...
View and customize object data
September 29 2024 3:38pm
You can define how objects like Customers, Conversations, and KObjects (custom objects) are displayed in Kustomer. These views can be rendered in various ways d...
Customize a Timeline Layout
September 30 2024 3:40am
Klasses define the data attributes associated with each object type in your platform. You can create attributes that are added to your standard Klasses or creat...
Code Editor for Insight Card or Timeline Layout
October 10 2024 5:53pm
You can modify an Insight Card, Insight Details Card, or Timeline Layout through code to remove or add certain fields based on how you would like them to displa...