Knowledge base deflection lets users self-serve common inquiries, allowing customers to find a quick solution to their questions without waiting to speak to a s...

 With knowledge base email deflection, you can set up an auto response message that acknowledges receipt of a customer's email, and also recommends up ...

You can turn on knowledge base deflection for your forms so that users can see up to 3 recommended articles that can help answer their questions after they subm...