Introduction to Customer Assist

September 21 2024 1:35am
Optimize your organization's support experience with Customer Assist, our virtual conversational assistant (chatbot). You can add conversational assistants ...

Tutorial: Build a conversational assistant

September 23 2024 7:40pm
With Customer Assist, conversational assistants can help you collect information from customers before they connect with an agent to speed up response times and...

Conversational assistant rules and proactive chat

September 23 2024 7:56pm
Assistant rules provide a way for your customer experience team to engage website visitors with targeted messages. With rules, you can specify which dialog in y...

Callable workflows and conversational assistants

September 23 2024 8:00pm
Workflows make it easy to automate processes within the Kustomer platform. Unlike typical workflows triggered by an event, such as when a conversation is create...

Conversational assistant volume control settings

September 24 2024 8:33pm
Volume control settings allow you to automate how a conversational assistant responds to abandoned conversations and missed customer messages sent outside your ...

Assistant report

September 29 2024 3:44pm
The Assistant report helps you understand how Customer Assist, our conversational assistant feature, is performing by providing a quick way to view metrics, suc...

Best practices for WhatsApp and SMS assistants

October 14 2024 2:11pm
With Customer Assist, you can create conversational assistants for your WhatsApp and SMS channels to help you collect information from customers before they con...

Conversational assistant dialogs

October 26 2024 8:51pm
Dialogs are the main building blocks for your conversational assistants built through Customer Assist. Each dialog is a distinct unit of conversational exchange...

Detect intent with a conversational assistant

October 26 2024 8:58pm
With intents, Customer Assist can understand when customers enter specific words or phrases in the conversation and redirect them to a specific dialog so that t...
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