Message options

February 6 2023 4:17pm
Every message in a conversation has additional options that allow you to perform additional actions, such as moving a message, or copying its direct URL. You ca...

Manage spam filters

September 24 2024 9:27pm
We know most of our customers deal with spam conversations that can make it difficult to organize customer queries and reply in a timely manner. With our spam f...

Use notes in conversations

October 30 2024 2:07pm
Notes are internal communications visible only to users in an organization. You can use notes to collaborate with other organization members and share updates a...

Respond to conversations

October 30 2024 2:03pm
In Kustomer, a conversation represents a set of interactions within a customer about a specific topic. You can respond to messages within a conversation in the ...
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