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Standard object date attributes
Last Update: Oct 2024 • Est. Read Time: 3 MINTo check plan availability, see the pricing page.
The reference table below lists both the display names and system names for standard Klass date attributes available in the Kustomer platform.
You can use the system names for these standard attributes to customize shortcuts, email templates, and other Kustomer features that require the system name for attributes. Additionally, you can use the display name when building a Kustomer custom report in the second step of the chart editor.
The following table shows the date range options available for each of the standard objects.
Name | Description | Available in |
Created At | The date/time the object was created in your Kustomer organization. | Conversation, Customer, Message, Note, Work item, Work session. |
Updated At | The date/time the object was last updated. Any change made to a conversation, customer, or message will timestamp as updated. | Conversation, Customer, Message, Note, Work item |
Deleted At | The date/time when the object was deleted from your Kustomer organization. | Conversation, Customer |
Sent At | The date/time when a message was sent by any party via a channel used by your organization. | Message |
First Response Sent At | The date/time time of this conversation's first outbound response. | Conversation |
Last Activity At | The date/time when an activity last occurred for this object: when a conversation was updated or a message was received, or customer was updated (excluding active user changes). | Conversation, Customer |
Last Seen At | The date/time a customer was seen by your chat widget. Kustomer’s chat widget can detect when a customer is engaged with the page and will indicate this with a green dot next to the customer’s name so you know they’ll most likely see your chat response to them. | Customer |
Last Customer Activity At | The date/time this customer was last updated on customer activity (inbound messages, tracking events, KObjects) | Customer |
Last Message In Sent At | The date/time of the last incoming message received when a customer sends a message via one of your channels. | Conversation, Customer |
Last Message Out Sent At | The date/time of the last outgoing message sent from an agent via one of your channels. | Conversation, Customer |
Last Message At | The date/time of the last message on this customer. | Customer |
Last Message Unresponded to | The date/time the last inbound message was sent that has not had a reply sent yet. | Conversation |
First Response Created At | The date/time the first response to this conversation was created. This does not mean it was sent at the same time. Use First Response Sent At to see that data. | Conversation |
Last Response Created At | The date/time the last response to this conversation was created. This does not mean it was sent at the same time. Use Last Response Sent At to see that data. | Conversation |
First Done Created At | The date/time of the first time a conversation was marked Done. This can be the same timestamp as Last Done Created At if it is the only time it has been marked Done. | Conversation |
Last Done Created At | The date/time of the most recent time a conversation was marked Done. | Conversation |
Conversation First Message In Sent | The date/time the first message was sent into the conversation. | Conversation |
Conversation Satisfaction Created | The date/time the conversation satisfaction was created. | Conversation |
SLA Matched At | The date/time an SLA was first matched to the conversation. | Conversation |
First Breach At | The date/time an SLA first breached on the conversation. | Conversation |
Satisfied At | The date/time an SLA was satisfied. | Conversation |
First Response SLA Breach At | The date/time the first response SLA was breached. | Conversation |
First Response SLA Satisfied At | The date/time the first response SLA was satisfied. | Conversation |
Longest Unresponded Message SLA Breach At | The date/time the longest unresponded message SLA was breached. | Conversation |
Longest Unresponded Message SLA Satisfied At | The date/time the longest unresponded message SLA was satisfied. | Conversation |
Total Convo Open Time SLA Breach At | The date/time the total convo open time SLA was breached. | Conversation |
Total Convo Open Time SLA Satisfied At | The date/time the total convo open time SLA was satisfied. | Conversation |
Total Customer Wait Time SLA Breach At | The date/time the total customer wait time SLA was breached. | Conversation |
Total Customer Wait Time SLA Satisfied At | The date/time the total customer wait time SLA was satisfied. | Conversation |