Standard object date attributes

Last Update: Oct 2024 • Est. Read Time: 3 MIN
To check plan availability, see the pricing page.

The reference table below lists both the display names and system names for standard Klass date attributes available in the Kustomer platform.

You can use the system names for these standard attributes to customize shortcuts, email templates, and other Kustomer features that require the system name for attributes. Additionally, you can use the display name when building a Kustomer custom report in the second step of the chart editor. 


The following table shows the date range options available for each of the standard objects.

NameDescriptionAvailable in
Created AtThe date/time the object was created in your Kustomer organization.
Conversation, Customer,  Message, Note, Work item, Work session.
Updated AtThe date/time the object was last updated. Any change made to a conversation, customer, or message will timestamp as updated.
Conversation, Customer,  Message, Note, Work item
Deleted AtThe date/time when the object was deleted from your Kustomer organization.
Conversation, Customer
Sent AtThe date/time when a message was sent by any party via a channel used by your organization.
Message
First Response Sent AtThe date/time time of this conversation's first outbound response. 
Conversation
Last Activity AtThe date/time when an activity last occurred for this object: when a conversation was updated or a message was received, or customer was updated (excluding active user changes).
Conversation, Customer
Last Seen AtThe date/time a customer was seen by your chat widget. Kustomer’s chat widget can detect when a customer is engaged with the page and will indicate this with a green dot next to the customer’s name so you know they’ll most likely see your chat response to them.
Customer
Last Customer Activity AtThe date/time this customer was last updated on customer activity (inbound messages, tracking events, KObjects)
Customer
Last Message In Sent AtThe date/time of the last incoming message received when a customer sends a message via one of your channels. 
Conversation, Customer
Last Message Out Sent AtThe date/time of the last outgoing message sent from an agent via one of your channels.
Conversation, Customer
Last Message AtThe date/time of the last message on this customer.
Customer
Last Message Unresponded toThe date/time the last inbound message was sent that has not had a reply sent yet. 
Conversation
First Response Created AtThe date/time the first response to this conversation was created. This does not mean it was sent at the same time. Use First Response Sent At to see that data. 
Conversation
Last Response Created AtThe date/time the last response to this conversation was created. This does not mean it was sent at the same time. Use Last Response Sent At to see that data. 
Conversation
First Done Created AtThe date/time of the first time a conversation was marked Done. This can be the same timestamp as Last Done Created At if it is the only time it has been marked Done. 
Conversation
Last Done Created AtThe date/time of the most recent time a conversation was marked Done.
Conversation
Conversation First Message In SentThe date/time the first message was sent into the conversation.
Conversation
Conversation Satisfaction CreatedThe date/time the conversation satisfaction was created.
Conversation
SLA Matched AtThe date/time an SLA was first matched to the conversation.
Conversation
First Breach AtThe date/time an SLA first breached on the conversation.
Conversation
Satisfied AtThe date/time an SLA was satisfied.
Conversation
First Response SLA Breach AtThe date/time the first response SLA was breached.Conversation
First Response SLA Satisfied AtThe date/time the first response SLA was satisfied.
Conversation
Longest Unresponded Message SLA Breach AtThe date/time the longest unresponded message SLA was breached.
Conversation
Longest Unresponded Message SLA Satisfied AtThe date/time the longest unresponded message SLA was satisfied.
Conversation
Total Convo Open Time SLA Breach AtThe date/time the total convo open time SLA was breached.
Conversation
Total Convo Open Time SLA Satisfied AtThe date/time the total convo open time SLA was satisfied.
Conversation
Total Customer Wait Time SLA Breach AtThe date/time the total customer wait time SLA was breached.
Conversation
Total Customer Wait Time SLA Satisfied AtThe date/time the total customer wait time SLA was satisfied.
Conversation