Shopify Live Chat
Last Update: Sep 2024 • Est. Read Time: 2 MINThe Shopify integration in Kustomer offers a streamlined setup option to install a live chat widget in your Shopify store. This helps you get up and running quickly with sending and receiving messages through Kustomer, without having to manually integrate the Kustomer Chat SDK into your Shopify themes.
Who can access this feature? | |
User types | Admins can access these settings. |
In this article
Prerequisites
Before starting this integration, you must have at least one store already set up in Shopify. You should also have the basic Shopify integration set up in Kustomer, per the instructions in Integrate with Shopify.
You'll also need to have the Chat channel in Kustomer set up, including its design. Learn how to set this up in Introduction to Kustomer Chat.
Install the Live Chat widget
Once the Shopify app is installed, you can go to the Shopify app settings to set up the live chat integration.
Note: This 1-click install adds your existing Kustomer Chat widget to Shopify. All of your Chat settings like its appearance — or whether or not the Chat channel is turned on at all — will apply to your Shopify store, in the very same way that it applies to anywhere else your Chat widget is in use.
To install live chat:
- Go to Apps and select Shopify.
- Add your Shopify store, if you haven't done so already.
- In the desired store, locate the Live Chat Widget row and select Install.
Note: If Install is greyed out, this means Kustomer's permissions in Shopify need to be updated first. Open the menu and select Refresh permissions. After signing in to Shopify to grant permissions, try installing again.
- An install popup will appear. If you have multiple brands set up in your organization, you'll be asked to choose the brand you wish to use with this store. You can set up different chat templates for each brand in the Chat settings. Learn more in Multi-brand chat.
- The widget will go live in your Shopify store as soon as you install it, so make sure you're happy with the appearance before proceeding. If you need to make any changes to your chat theme, use the link to open the Chat settings.
- When you're ready for the widget to go live, select Install in the popup.
The live widget is now installed. You can confirm the status of your installation by looking for the badge in the Shopify app settings.
Uninstall the widget
If you ever need to fully remove the chat widget from Shopify, you can do this from the Shopify app settings in Kustomer.
To uninstall live chat:
- Go to Apps and select Shopify.
- Locate and select Edit under the desired store.
- A popup will appear. If you only want to temporarily turn off the widget, use the Update Chat settings link to open the Chat settings, where you use the Turn on chat toggle to activate or deactivate chat.
- To fully deactivate the chat widget and remove it from your Shopify store, select Uninstall Chat.
The chat widget will be uninstalled from Shopify instantly. Return to the Shopify app settings in Kustomer anytime to turn it back on.