Org Logging
Last Update: Sep 2024 • Est. Read Time: 2 MINWhile it is important to understand when your system is healthy, it's just as important to understand when it is not. Org Logging is a tool that notifies you of errors in your Kustomer organization and recommends next steps on how to fix them.
This feature currently monitors the following app integrations:
- Gmail
- WhatsApp by Twilio
If you have any of these integrations configured and do not see the Org Logging dashboard, please contact us at support@kustomer.com.
Who can access this feature? | |
User types | Admins can access this feature. |
In this article
The Org Logging dashboard
The Org Logging dashboard contains a list of your organization's most recent org logging notifications. Errors are ordered chronologically from newest to oldest. You can use the Search and Date Range fields as filters to narrow the list of errors.
When applicable, a logged error may contain a link to open the relevant app settings page where you can resolve the issue. Select the red link icon to jump to the app to take further action.
Configure notification recipients
Org Logging will send notifications to up to 5 email addresses which you can specify in the Org Logging settings.
Note: The Org Owner will receive the notifications if you don't specify any email addresses. Adding at least one email address to the recipient's list will notify the specified individuals instead.
To add notification recipients:
- In Kustomer, go to Settings > Security > Org Logging.
- Select the Notifications tab.
- Enter the email addresses of those who will receive error notifications.
- Select Save Changes.
Org Logging email notifications
If an error occurs, the notification recipients will receive an email alert. The email contains the alert's name, what we think may have caused it, and a link to the Org Logging dashboard in Kustomer, where you can take further action.