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Gmail authentication statuses
Last Update: Oct 2024 Est. Read Time:To check plan availability, see the pricing page.
At some point, an email address may no longer be authenticated either because the password was changed or Google detected suspicious activity. You and your agents may see errors when sending messages.
- If you are receiving a Suspended Account or Disable Account error, please re-authenticate your account.
- Please contact Google Support directly to resolve authentication issues.
- 401 - Suspended Account: Kustomer has received several failed attempts to connect to the Google Workspace API and message sending is temporarily paused. If we cannot connect after 30 minutes, the account will be disabled. An account may also be suspended if it is manually disabled in Kustomer. You can view a connected address's status from the Gmail page.
- 401- Disabled Account: Kustomer can no longer access Message data within Google Workspace, and the API has been frozen.
- 429 - gmail_api_rate_limit: Google is rate-limiting this specific email address.