Workflows

When viewing your workflow error logs, you may encounter the error message Something unexpected happened, but this workflow is retrying. While it doesn't sound especially helpful, the good news is this is a generally benign error that can usually be ignored.

In this article

• Overview
• When to contact support

Overview

When reviewing your workflow logs, you may encounter an error that looks like this: 

This generic catch-all error indicates that a system error occurred somewhere on Kustomer's end. This typically appears after a service disruption, and in most cases, the workflow will automatically retry the process after the disruption is resolved.

This is a relatively common error and it doesn't typically indicate a configuration problem. If you only see this error a few times every once in a while, you can safely ignore it.

When to contact support

If you observe a significant uptick in the frequency of these errors, or if you notice that the workflow is no longer functioning as expected, then Kustomer Support can help offer assistance with troubleshooting the workflow. When you contact Kustomer Support, be sure to include the following information and our team can assist you further:

• Workflow URL
• Frequency of errors
• Impact of the disruption