# Video: What is Kustomer AI?

> Kustomer AI provides intelligent automation for both customers and support teams With  AI Agents for Customers  support starts the moment someone reaches out 

Source: https://help.kustomer.com/en_us/video-what-is-kustomer-ai-SynrXKaHxe

Last updated: 2026-06-01T14:28:27.631Z

Kustomer AI provides intelligent automation for both customers and support teams. With [Kustomer Concierge](https://help.kustomer.com/understand-ai-agents-SJWtPjAtC), support starts the moment someone reaches out to your organization. These agents use your knowledge base and customer data to resolve common questions instantly. Meanwhile, [Kustomer Envoy](https://help.kustomer.com/boost-agent-efficiency-rkmsrBa1eg) streamline the agent experience with instant insights, response suggestions, and customer context, so your team can work smarter and faster.

In this video, you’ll see how these two powerful products work together to deliver faster resolutions, reduce workload, and improve the customer experience from start to finish.

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