# Understanding the Kustomer mobile application > Source: https://help.kustomer.com/en_us/understanding-the-kustomer-mobile-application-ByFwRF4OGg Last updated: 2026-09-02T14:02:01.060Z The Kustomer mobile application brings [the new Kustomer experience](https://help.kustomer.com/en_us/understanding-the-new-kustomer-experience-B1ChnAlDGg) to phones and tablets, giving you access to much of your Kustomer workspace when you are away from your computer. Reps can: * Review and respond to customer conversations * Search for customers * Update conversation details while on the go Managers and administrators can also access many of the dashboards, reports, and settings available to them in Kustomer, subject to their assigned roles and permissions. ## In this article * [Who can use the mobile application](#who-can-use-the-mobile-application) * [Accessing Kustomer on a mobile device](#accessing-kustomer-on-a-mobile-device) * [Navigating the mobile application](#navigating-the-mobile-application) * [Working with conversations and customers](#working-with-conversations-and-customers) * [Managing your organization from a mobile device](#managing-your-organization-from-a-mobile-device) ## Who can use the mobile application The mobile application is intended for all Kustomer users whose organizations have access to the New Kustomer Experience. What you can see and do depends on your Kustomer role, permissions, team membership, and the features enabled for your organization. For example: * A rep can work with the conversations, customers, queues, and actions available to their role. * A manager can monitor team activity and use the reporting or management tools available to them. * An administrator can access supported organization settings and configuration pages for which they have permission. ## Accessing Kustomer on a mobile device The Kustomer mobile experience is a progressive web application you setup and can place on your phone's home screen. Use the same Kustomer organization and account that you use on desktop. 1. Open Kustomer on your mobile device, and sign into your Kustomer org with your credentials or your organization’s single sign-on process. 2. From your browser, install Kustomer as a mobile application available on your homescreen. Find instructions for: 1. [Android](https://support.google.com/chrome/answer/9658361?hl=en&co=GENIE.Platform%3DAndroid) 2. [iOS](https://support.apple.com/guide/iphone/open-as-web-app-iphea86e5236/ios) If you belong to more than one organization, select the organization you want to open. Your organization’s authentication and security requirements continue to apply on mobile. Depending on your organization, this may include single sign-on or multi-factor authentication. ## Navigating the mobile application Kustomer adapts its navigation to the size of your screen. At the bottom of the application's page, find the navigation menu to move between the areas available to you, such as: ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/29022f20482112c86b83e6726ea13400.png) * Your dashboard * Inboxes and searches * Reporting * Command Center * A browsable knowledge base widget * Org settings The exact options in the menu depend on your permissions and the features enabled for your organization. Some pages condense tables, side panels, or secondary actions on smaller screens. If an action is not immediately visible, check the page menu, overflow menu, or available tabs. ## Working with conversations and customers The mobile application helps reps continue customer work without returning to a desktop computer. Depending on the conversation channel and your organization’s configuration, you can: * Review conversations assigned to you or available in your queues. * Read the conversation history and relevant customer context. * Reply to customers through supported channels. * Add internal notes for other members of your team. * Update supported conversation details, such as status, assignment, queue, tags, or priority. * Search for and open customer or company records. * Review and update supported customer information. For example, a rep away from their desk can open a new conversation, review the customer’s recent history, reply, update the conversation status, and leave an internal note for a teammate. The information you update on mobile is part of the same Kustomer workspace used on desktop. Changes are available to other users according to normal application behavior and permissions. ## Managing your organization from a mobile device The new Kustomer experience makes many management and administrative areas available through the responsive mobile experience. Managers and administrators can use supported pages to review activity, inspect reports, and make time-sensitive configuration changes without needing immediate access to a desktop computer. Depending on your permissions and your organization’s features, this can include: * Monitoring dashboards and reports * Reviewing team, queue, or routing information * Managing users and teams * Reviewing channels and application settings * Accessing organization and security settings * Reviewing automation, workflow, or AI configuration Mobile access can be useful for reviewing current conditions or making a focused change. Configuration tasks that require large tables, complex builders, several panels, or extensive text entry may still be easier to complete on a larger screen.