# September 2025 releases > AI Builders enter early access, voice input arrives across the platform, GPT-4.1 upgrades AI Agents, and reporting gets more powerful. Source: https://help.kustomer.com/en_us/september-2025-releases-Bk7ZjItge Last updated: 2026-06-01T23:27:23.758Z AI Builders enter early access, voice input arrives across the platform, GPT-4.1 upgrades AI Agents, and reporting gets more powerful. This page highlights new features and improvements on the Kustomer platform, all in one place. Check here regularly to stay up-to-date with the latest changes. ### 🗣️ \[EARLY ACCESS\] Talk to Kustomer out loud (Sept 26) Busy agents can save time by speaking directly to Kustomer rather than typing out their thoughts. This improvement is available in the reply editor within Timeline, the AIR Copilot, and the AI Builders (also in Early Access). The voice prompt is also available in additional editors throughout the app—for example, when creating a new shortcut on the Shortcuts settings page. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/27565a641975bd85cf16710a3e0a47ad.png) When agents use speech-to-text to talk to Copilot, their spoken request is captured in the thread, and Copilot responds with text. This is available in Early Access. For more information on how to join the program, see [here](https://help.kustomer.com/how-to-join-the-early-access-program-Bkn3RR0iel). ### 📱 New Android and React Native releases (Sept 25) View the [Android](https://developer.kustomer.com/chat-sdk/changelog/android) and [React Native](https://developer.kustomer.com/chat-sdk/changelog/react-native) changelogs for more information on what's included in these releases. ### 📱 AI Agents for Customers now available in mobile SDKs (Sept 25) AI Agents for Customers are now supported in the latest versions of our [iOS and Android SDKs](https://developer.kustomer.com/chat-sdk/changelog), bringing AI-powered assistance to your mobile experiences. **What’s new:** * Customers using our mobile SDKs can now deploy AI Agents for Customers to handle customer inquiries directly within mobile apps. * To take advantage of this enhancement, make sure you’ve upgraded to the **latest version** of the SDK. **Who has access:** This feature is now **generally available (GA)** to all customers using AI Agents for Customers. ### 🗂️ Updated information architecture for Kustomer’s AI product suite (Sept 24) We’ve updated the information architecture in the **Settings** page to make it easier to find and use our newest suite of AI products—_AI Agents for Customers_ and _AI Agents for Reps_. A new top-level navigation item for **AI Agent Studio** now contains our latest AI products, while **Kustomer IQ** includes _Customer Assist_ and _Agent Assist_. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/f2cdfaed5ff8eb9a0309cb7cc13c3171.png) This update is available to all admins with access to the **AI Agent Studio**. ### 🚀 AI Knowledge Base Builder and AI Search Builder now in early access (Sept 23) We’re excited to introduce our **Early Access Program,** which gives you the opportunity to try new AI-powered tools ahead of their general release. First up: **AI Knowledge Base Builder** and **AI Search Builder**. * **AI Knowledge Base Builder** Admins can now partner with an AI copilot to streamline article creation and management: * Create and edit knowledge base articles with a consistent, brand-specific tone. * Identify and fill content gaps to achieve more comprehensive coverage. * Automatically update SEO settings and article tags. * **AI Search Builder** Admins and reps can transform plain-language requests into precise, multi-filter queries in seconds: * Eliminate errors and skip memorizing fields or operators. * Spend more time analyzing results rather than building searches. * Easily adjust configurations, such as sorting, columns, and visibility. To learn more about these features, see: * [Use the AI Knowledge Base Builder](https://help.kustomer.com/ai-knowledge-base-builder-SkfK37k2eg) * [What is the AI Search Builder?](https://help.kustomer.com/ai-search-builder-HyNTVMkhlg) To join the program, go to **Settings > Administration > Organization** and start using these tools today. ### ✅ Automatic task–conversation linking is now available (Sept 22) We’ve made it easier to keep [tasks](https://help.kustomer.com/understand-tasks-r1djh7wCC) connected to the right work. When you create a task from the **Conversation Insights** panel, it will automatically link to the active conversation. Agents can still update or remove the link at any time. This change helps save time when creating follow-up tasks directly from a conversation. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/5756f4c4ab06f09c3cc924f21b657f6c.png) This feature is live for all plans. Any user with permission to create tasks from the Insights panel can start using it today. ### 📞 New voice metrics available in standard reporting (Sept 12) We’ve expanded our Kustomer Voice reporting with a powerful set of new metrics to help you better understand how your team is performing and where to optimize operations. These metrics make it easier to measure agent activity, track routing outcomes, and identify opportunities for improvement, all from the reports you already use. [Team report](https://help.kustomer.com/en_us/team-report-B1rkZ3qLz) * Agent talk time total * Agent talk time average * Agent interaction time max * Calls offered total * Calls accepted total [Routing report](https://help.kustomer.com/en_us/routing-reporting-rkYo9LaPX) * Missed calls total * Abandoned calls total * Queue time total All users with Kustomer Voice who have permissions to access Reporting will see these additional metrics. ### ✨ Resizable right pane (Sept 11) You can now adjust the width of the right pane that appears throughout Kustomer, including in the customer timeline, company timeline, and knowledge base article editor. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/99344f30dc8545f2aa2ff79a207da689.gif) This update gives you more control over your workspace. For example, if your team uses **AI Agents for Reps**, you can expand the Copilot panel during complex interactions or workflows, or minimize it to keep your focus on the customer you’re chatting with. ### 🤖 AI Agents for Reps now powered by GPT-4.1 (Sept 5) We’ve upgraded the model that powers AI Agents for Reps from **GPT-4.1-mini** to **GPT-4.1**. GPT-4.1 is a significantly more intelligent model, which means AI Agents for Reps will now: * Provide more useful and contextually accurate suggestions * Use tools more precisely * Follow instructions more reliably * Understand and analyze data at a deeper level #### How to ensure the upgrade is fully applied If you’ve been using AI Agents for Reps before this upgrade, an admin will need to take one of the following steps to ensure the change is fully deployed across your organization: * **Option 1:** Navigate to **Settings > AI Agent Studio > Copilot tab,** toggle **Copilot** from enabled to disabled, and then back to enabled. * **Option 2:** Make any change to an AI agent or tool and click **Save Changes**. For a safe, no-impact update, you can: * Add and immediately remove a character (like a space) from the agent or tool’s description, then save. ### 🔐 Use OAuth 2.0 for OpenAPI tools in AI agents (Sept 5) We’ve made it easier and more secure to connect your AI agents to external APIs. You can now use **OAuth 2.0 with Authorization Code grant flow** when setting up OpenAPI tools, so you can authenticate directly against third-party systems in a secure, streamlined way—without managing tokens manually. Learn more [in this article](https://help.kustomer.com/en_us/set-up-oauth-20-with-an-openapi-tool-HJyKTSftel). ### ✨ Rich text previews for HTML emails in the timeline (Sept 3) You can now see **full-fidelity previews of HTML emails** directly in the timeline. Previously, email content, such as tables, images, and text styles, didn’t always display accurately. With this update, agents will see the customer’s message exactly as it was formatted, making it easier to review and respond without leaving the timeline. If you prefer a plain-text view, click **Disable rich email rendering** on the individual timeline. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/a18aa9a76199c00d69868871d981dc87.png) This feature is automatically available to all users with access to the timeline.