Set up Microsoft single sign-on (SSO)

Last Update: Nov 2024 Est. Read Time:
To check plan availability, see the pricing page.

You can let users sign into Kustomer using their Microsoft account. With Microsoft Single Sign On, you can use Microsoft's infrastructure (via Azure Cloud) as an authorization source and ensure that your Kustomer data is kept safe. Our security policy lets you manage sign-on requirements in settings and restrict sign in permissions to a Microsoft account only.

This allows you to use Microsoft as the single main repository for user administration and authorization. If you already have an active directory, you can link it up to Azure, which makes it easier for organizations that are already integrated with Microsoft to start using Kustomer. For more information on the OpenID Connect and OAuth 2.0 protocols used by Microsoft to implement authentication and authorization, see their article.

Who can access this feature?
User typesAdmins can access the Security page.


To turn on Microsoft Single Sign On:

  1. Go to Settings > Security > Authentication.
  2. Turn on the toggle for Microsoft Single Sign On.

Once this setting is turned on, members in your organization will have the option of selecting Sign in with Microsoft on the sign in page.

They will be taken directly to the Microsoft login page where they can enter their Microsoft credentials.

You can also choose to only allow Microsoft Sign in by turning off the Kustomer toggle in the Authentication page. If you turn the Kustomer option off, members in your organization  will only be able to sign in to Kustomer using their Microsoft account.