# Methods to export data

> This article outlines some of the export data options available with Kustomer.

Source: https://help.kustomer.com/en_us/methods-to-export-data-HyRj3jUSi

Last updated: 2026-08-18T22:27:08.433Z

Exporting data can be done in several ways and sometimes has specific limitations when using Kustomer. This article will outline some of the export data options available with Kustomer.

**Who can access this feature?**

**User types**

Admins and Org Owners have access to exporting data.

  

###   
In this article

*   [Export Buddy app](#buddy)
*   [Data export via reporting](#reporting)
*   [Data export via a saved search](#search)
*   [Data export via API](#api)

### Export Buddy app

Export current users, teams, snippets, shortcuts, conversation tags, and knowledge base articles with the Export Buddy app. This tool provides you with a CSV of the option you choose so you can then track, edit, or audit your data using your tool of choice outside of the Kustomer platform.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/5c13470c31015d5148c464223fae5bff.png)

  
This tool can be added to your organization by going to **Apps****![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/c2964e489bfebf08f679a0e919366a1d.png)**, finding the app in the directory, and downloading it. Once downloaded, it should be located in downloaded apps on the left side of your screen when you are actively viewing the apps section of Kustomer.

See [Export data with Export Buddy](https://help.kustomer.com/export-data-from-kustomer-SJ5yILO4j) for more information.

### Data export via reporting

Data exporting can also be accomplished in Kustomer's reporting section. You can export the Conversation, Conversation Views (Handle Time), Customer, Message, and Note object types. Data exporting from a 30-day time frame is possible (historical time is unlimited), and up to 25 attributes can be selected at one time.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/1a77c3fc5904a7e59f8d26f8ae2b7197.png)

It is also possible to export a single selection or on a schedule (daily, weekly, monthly), with the option to add multiple recipients to the list for both. 

See [Export raw reporting data](https://help.kustomer.com/exporting-raw-reporting-data-r13iv58rf) for more information.

### Data export via a saved search

Virtually any data that can be searched for can also be exported once the search has been saved. Searches will return conversations, messages, and custom object data that have been updated in the past 2 years. **Data that was updated more than two years ago will not be included in the search**. 

A maximum row count of 50,000 is allowed per export. This can be calculated by multiplying the search results by the number of attributes selected in the export.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/13f2f486c761947c40f16af7d48d1d60.png)  

See [Export search results](https://help.kustomer.com/use-search-to-organize-your-work-ByRvj4B8#ExportingResults) for more information.

### Data export via API

Finally, exporting data can also be accomplished via the Kustomer API, which allows for even more customization and possibilities based on need. However, machine users would be bound by the API rate limits.

See [Kustomer API docs](https://developer.kustomer.com/kustomer-api-docs/reference/introduction#3cace032-cda6-4d9e-9445-d6619266b5f4) and [API rate limits](https://help.kustomer.com/api-rate-limits-Sk2xoQgYX) for more information.

**Note:** CSV exports include conversation-level attributes and message previews only. They do not include full message content. To export full conversation transcripts, use the [Messages API](https://developer.kustomer.com/kustomer-api-docs/reference/getmessagesforcustomer) endpoint: GET /v1/customers/{customerId}/messages.

****Data export limits****

Not all Kustomer data can be exported. The following items exist only within the Kustomer platform and cannot be exported:

*   Business Rules
*   Workflows
*   Saved Searches
*   Custom Klasses (schema definitions)

****Export data before account closure****

If your organization plans to close its Kustomer account, export all necessary data before the subscription end date. Your subscription end date is the final day of access — there is no read-only access period after the subscription ends.

Recommended steps before account closure:

1.  Use the ****Export Buddy App**** to export Users, Teams, Snippets, Shortcuts, Conversation Tags, and Knowledge Base Articles.
2.  Use the ****Kustomer API**** for customized data extraction, including conversations and customer records. This may require engineering resources.
3.  Manually document any Business Rules, Workflows, Saved Searches, or Custom Klass configurations you may need to recreate in another system.