# May 2025 releases

> Expanded Shopify chat continuity, AI enhancements, workflow improvements, reporting updates, and customer engagement features across channels.

Source: https://help.kustomer.com/en_us/may-2025-releases-By1w6bWexg

Last updated: 2026-06-01T23:28:35.212Z

Expanded Shopify chat continuity, AI enhancements, workflow improvements, reporting updates, and customer engagement features across channels.

This page highlights new features and improvements on the Kustomer platform, all in one place. Check here regularly to stay up-to-date with the latest changes.

### 📣 Conversation and Engaged Conversation usage notifications (05/28)

Clients with [conversation-based billing](https://help.kustomer.com/billable-conversation-rJ8wVoqbye) or [engaged conversation billing](https://help.kustomer.com/engaged-conversations-r1CGisY21g) will now receive email notifications when you reach 50%, 80%, and 100% of your commitment.

### 📞 New IVR option for capturing recording consent (May 27)

You can now use the new **Start recording** interaction in your Kustomer Voice IVR. When paired with the Collect customer input interaction, this makes it easy to request and capture customer consent before recording begins. You can find the interaction by going to **Settings > Kustomer AI > Customer Assist** and opening your [IVR assistant](https://help.kustomer.com/set-up-voice-assistant-rJNZl9DUp).

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/870de139b7f9c23f089e1dd39e5b5083.png)

### 🌐 New option: Select article source language across brands (May 27)

When creating a new article for multiple brands with different source languages, you’ll now see a dropdown to choose the language you want to write in. The article will be created in that language across all selected brands.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/932f67cdc06a87d81badd4f1bd89a4a9.png)

### 🌐 Support your Malay-speaking customers (May 22)

We now offer Malay language support. Customers who speak, read, and write Malay can now do so when interacting with Kustomer chat and the knowledge base. Clients can turn on support for this language by going to **Settings > Localization**.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/98997ffdf7a078b44c45520f152f898b.png)

This also allows you to [create snippets](https://help.kustomer.com/use-snippets-ryotv5VDP) to send messages in this language. You can learn more about localization for our [Android](https://developer.kustomer.com/chat-sdk/v2-Android/docs/localization), [iOS](https://developer.kustomer.com/chat-sdk/v2-iOS/docs/localization), and [web](https://developer.kustomer.com/chat-sdk/v2.0-Web/docs/localization) SDKs in our developer documentation.

### 📱 New iOS v5.0.11 release (May 22)

View the [iOS changelog](https://developer.kustomer.com/chat-sdk/changelog/ios) for more information on what's included in this release.

### 📊 New Insights layout (May 22)

We’ve updated the Insights cards throughout the platform with a new layout to maximize legibility and ease of use. Previously, card labels and field values sat on the same line. We've separated them to give field values much more horizontal space to display.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/3f78b6279a083c008b34522ec52d7875.png)

### 📱 New React Native v2.7.0 release (May 16)

View the [React Native changelog](https://developer.kustomer.com/chat-sdk/changelog/react-native) for more information on what's included in this release.

### 🔤 Set your preferred font size (May 13)

You can now choose the font size you’d like to use in Kustomer. Whether you prefer a more compact view or larger text for readability, you can adjust the interface to suit your needs from your profile menu.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/7b0f3098cf014a86aad1ba5e4bda4d0b.png)

### 💬 Improvement to WhatsApp message delivery stability and compliance (May 9)

We're making improvements to how WhatsApp messages are sent through our platform to better support high message volumes and protect system performance.

**What’s changing?**

*   **Media file validation:** To reduce send failures and ensure only valid files are sent through WhatsApp, we’re blocking unsupported media file types, such as .videomp4, before they’re submitted for delivery. This applies when:
    
    *   An agent sends a response to a WhatsApp message
    *   A [message template](https://help.kustomer.com/whatsapp-message-templates-SJBOnNoGo) is used to initiate a WhatsApp conversation
    *   A WhatsApp message is sent using the [Create draft for customer](https://developer.kustomer.com/kustomer-api-docs/reference/createadraftbycustomer) endpoint
    
      
    Supported file types for WhatsApp messages are:
    *   Audio: aac, mp4, amr, mpeg, mp3, ogg, m4a
    *   Video: mp4, 3gp, 3gpp
    *   Document: txt, pdf, doc, docx, xls, xlsx, ppt, pptx
    *   Image: jpeg, jpg, png
    *   Sticker: webp  
          
        
*   **Smarter rate handling:** We’re introducing rate limits for outbound WhatsApp messages to prevent bulk sends from unintentionally overwhelming the system. This helps maintain consistent delivery performance and prevents disruptions.

**What to expect:**

*   A new limit of **400 300 messages per minute per user**. This limit applies to both machine and non-machine (human) users.
    
    **Note:** This limit was decreased to **300 messages per minute per user** on June 6th, 2025.
    

These changes are designed to make your WhatsApp experience more reliable and to ensure your messages get delivered as expected.

### 🔧 GetCustomers API enhancements (May 9)

The [GetCustomers endpoint](https://developer.kustomer.com/kustomer-api-docs/reference/getcustomers) now supports enhanced filtering, sorting, and pagination capabilities, providing greater flexibility when querying customer data.

**What's new:**

*   **Filtering support**  
    You can now filter customers by `createdAt` and `updatedAt` using range operators (`gt`, `gte`, `lt`, `lte`), making it easier to retrieve specific subsets of records.  
      
    
*   **Sorting support**  
    Results can be sorted by createdAt or updatedAt in ascending or descending order (use - for descending, e.g., -createdAt).  
      
    
*   **Example request URL added**  
    A sample URL is now included in the documentation to demonstrate how to combine filtering, sorting, and pagination parameters.

### 📞  Introducing after-call work time for Voice agent (May 8)

 We've introduced a configurable feature that gives voice agents dedicated time to complete post-call tasks before automatically becoming "Available" again. Admins can now set how long agents remain unavailable after each voice interaction.

Previously, agents had to manually set themselves back to Available after each call, causing delays and potentially unnecessary downtime.

With this new feature:

*   Admins have a configurable [setting](https://help.kustomer.com/general-queue-settings-SJwEnzfdI) found in the **Routing > Settings** tab where you can set whether to have agents be set to available automatically after calls, or configure a dedicated downtime.  
    ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/6fc8c27971c4aebbbcf53eaa196729de.png)
*   Agents see a countdown timer indicating when they'll automatically be available.
*   Agents have the flexibility to skip the countdown and become immediately available.  
    ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/cbfe55faa803a97b01174d230ce34f50.png)

This update enhances agent efficiency and improves overall productivity by eliminating manual status adjustments.

This feature is available to all clients using Kustomer Voice.

### 🔒 Set fields as read-only when customizing an Insights Card (May 5)

You can now configure attributes as read-only when building an Insights Card. Use the **Read Only** checkbox in the visual editor, or add a `readOnly` attribute when editing in code view. This allows you to display attribute values without making them editable.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/2e44b14441d32822b050ba212252618d.png)

### 🛍️ Shopify - Extend chat through checkout now available (May 1)

We’re extending Kustomer’s chat widget functionality in Shopify, allowing customers to maintain live chat support all the way through checkout and post-purchase. 

Previously, the chat widget disappeared when customers entered checkout, potentially leading to drop-off if they had last-minute questions.

With this update, chat will automatically persist through checkout once installed, helping reduce abandonment and allowing support teams to drive revenue by assisting customers in real-time.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/3ba741b7d7a57d3dd7ace7363441df0b.png)  

**Who has access to this feature?**

*   Available to all organizations using Shopify.
*   Shopify Plus users with Online Store 2.0 themes can extend chat through Checkout and the Thank You page.
*   Non-Shopify Plus users with Online Store 2.0 themes can extend chat only to the Thank You page.
*   This is an **optional** upgrade.

Learn how to set this up in this [help article](https://help.kustomer.com/shopify-live-chat-r1GCnT0Vo).