# Manage your subscription and billing

> On the  Manage Subscription  settings page you can see an overview of your Kustomer payment plan.

Source: https://help.kustomer.com/en_us/manage-your-billing-S15aMDyGL

Last updated: 2026-06-16T15:08:29.919Z

On the **Manage Subscription** settings page, you can see an overview of your Kustomer payment plan. You can increase seats, preview associated costs, update your payment information, and submit purchases directly from the billing page. 

**Who can access this feature?**

**User types**

Admins can access billing settings.

  

### In this article

*   [Access your billing overview](#Overview)
*   [Add seats to your plan](#AddSeats)
*   [Update your payment method](#Payment)

### Access your billing overview

You can find your Kustomer subscription details within the app by going to **Settings![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/a1d7834e93128c2467b67c43925733fe.png)** **\>** **Billing >** **Manage Subscription**.

From the billing overview, you can review a cost breakdown for your current plan, which includes the total number of seats, add-ons, and your renewal date with annual cost. You'll also see your payment details with the card on file for billing, payment address, and a list of emails where your invoice will be sent on plan change or renewal.

### Add seats to your plan

Expanding your support team? You can instantly increase the number of users anytime by adding seats to your plan. 

**Note:** You cannot decrease your user limit in the Kustomer platform. To get more information about decreasing your user limit, please reach out to [client-billing@kustomer.com](mailto:client-billing@kustomer.com). Customers eligible to add seasonal users to their contract can [add seasonal users](https://help.kustomer.com/en_us/seasonal-seats-SJm8OX25I).

When you add users to your plan, you will be billed immediately for additional Full-Time Users seats according to your contract price. This will update your company's contract terms with the new Full-Time seats priced according to your contract for the remainder of the current subscription term. Seats cannot be reduced prior to renewal of your company's contract.

**To add seats****:**

1.  In the **Manage Subscription** settings, select **Add Users**.
2.  A popup will appear. Enter the number of additional seats in the field provided. You'll see a preview that confirms the total number of seats after making this change.
3.  Review the **Annual Billing Preview** to compare your **current** and **new** plan cost and seat totals. This preview calculates the total seats and add-ons so you can understand the annual total cost.
4.  Review the **Total Due Today** which covers your prorated plan cost and estimated taxes.
5.  Select **Review Updates** when you're ready to proceed.
6.  On the confirmation page, you'll see a final confirmation of how your plan is changing and how much you'll be charged today. To finish, press **Submit Purchase**.

**Note:** Seats and plan type cannot be reduced once purchased until the end of the contract terms.

### Update your payment method

Review and update your payment method from the **Payment Details** section of the Manage Subscription page.

**To update your payment method or billing address:**

1.  Select **Settings![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/a83ca5539a62af6c6255c45df0b60baf.png)** **\> Billing >** **Manage Subscription**.
2.  In the _Payment Details_ section, select **Update Payment**.
3.  To make changes to your credit card, select **Update Credit Card Information**.
4.  Update your billing address as needed.
5.  Use the _Email for Invoicing_ section to change the primary email, or to add additional invoicing emails.
6.  When you're finished, select **Save Changes**.