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Manage Kustomer session lifetime settings

Last Update: Oct 2024 • Est. Read Time: 2 MIN
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Kustomer offers a variety of authentication settings that allow you to manage how users access your organization. The Kustomer Session Lifetime settings work outside of your Single Sign-On (SSO) settings, and control how long users stay authenticated before being required to sign in again. These settings can be customized to balance your organization's security needs while minimizing roadblocks to your agents' productivity.

Who can access this feature?
User typesAdmins can access the Security page.


In this article

What is Session Lifetime?

The Kustomer Session Lifetime settings govern how long users stay authenticated within Kustomer before being required to login again. This setting applies to the Kustomer platform as a whole, and operates independently of your organization's SSO settings.

When a user signs in to Kustomer, they will remain logged in and will not be required to re-enter their credentials to access the platform, as long as they remain authenticated in their SSO system (if your organization uses SSO). When the session lifetime period elapses, the user will be required to log in again to Kustomer, even if they are still authenticated in your SSO system.

By default, this period is set to 30 days. However, you can customize this login period to be shorter or longer to best meet the security needs of your organization. The Kustomer Session Lifetime can be set to any period of time specified in units of hours or days, with a minimum period of 1 hour. 

Note: Shorter periods may disrupt agents in the middle of their work by logging them out and forcing them to re-authenticate. This can be a frustrating roadblock for your team members who work predominantly in Kustomer. When modifying this setting, be sure to consider impact to agents.

Manage Authentication settings

You can control your organization's Session Lifetime options through the Authentication settings.

  1. Select Settings > Security > Authentication.
  2. Use the numeric and days/hours fields to adjust the desired session lifetime.
  3. When finished, select Save to apply these changes.