# Using the Kustomer MCP Server

> The Kustomer MCP Server integrates with MCP compliant AI platforms to provide secure tool-based access to your Kustomer data.

Source: https://help.kustomer.com/en_us/kustomer-mcp-server-HJsPzR56ee

Last updated: 2026-08-26T17:48:30.657Z

The [Kustomer MCP Server](https://help.kustomer.com/what-is-the-kustomer-mcp-r1CR1NpTgx) integrates with Model Context Protocol (MCP) compliant AI platforms to provide secure, tool-based access to your Kustomer data. This guide walks you through setting up the Kustomer MCP Server and connecting it to your AI platform, allowing you to start using Kustomer's tools in your AI platform.

### In this article

*   [Prerequisites](#prerequisites)
*   [Installing the Kustomer MCP server app](#installing)
*   [Tutorial | Connect the MCP server to ChatGPT](#chatgpt)
*   [Tutorial | Connect the MCP server to Claude](#claude)

### Prerequisites

Before you begin, confirm that you have access to one of the following:

*   An **Enterprise or Admin-level workspace** in ChatGPT
*   An **Admin-level workspace** in Claude
*   [Install the Kustomer MCP server app from Kustomer](#installing)

### Installing the Kustomer MCP server app

Before connecting to the Kustomer MCP server, you must enable and install the app in your org.

To install the Kustomer MCP server app:

1.  From the left navigation panel, click **Application Store**.
2.  Search for the **Kustomer MCP server** app. Click on it to open the app page.
3.  Click **Install** to install the application.

Next, you must create an app/connection from within ChatGPT or Claude.

### Tutorial | Connect the MCP server to ChatGPT

Use this procedure to register and install the Kustomer MCP application in your ChatGPT workspace.

#### Create the MCP application

After you have [installed the Kustomer MCP server application within Kustomer](#installing), a workspace administrator must create the MCP server application within [ChatGPT admin](https://chatgpt.com/admin). See [Apps in ChatGPT](https://help.openai.com/en/articles/11487775-apps-in-chatgpt) for more detail.

Be prepared to provide the following detail when you create the application:

1.  **App icon**
    
    Recommended size: 128 × 128 pixels.  
    Supported formats: `.png` or `.jpg`.
    
2.  **App name**
    
    Example: _Kustomer MCP_.
    
3.  **Description**
    
    Describe the purpose of the MCP server so users understand how it works.
    
4.  **MCP server URL**
    
    `https://server.mcp.kustomerapp.com/mcp`
    
5.  **Authorization type**
    
    Select **OAuth**.
    

When the app is created in your ChatGPT workspace, users can access it.

The MCP application is now available in the workspace.

#### Install the MCP application

After the administrator creates the application, users can install it from their organization's [app directory](https://chatgpt.com/apps).

#### Complete OAuth authorization

Users must authorize access to Kustomer.

1.  Follow the OAuth authentication prompts.
2.  Sign in to your Kustomer account.
3.  Grant the requested permissions.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/dbb9a735f4654453ecfe93153fe228ae.png)

After authorization completes, ChatGPT can access MCP tools and Kustomer data.

#### Use the MCP application in conversations

You can invoke the MCP application directly from a ChatGPT conversation.

To use the application:

1.  Type `@` followed by the app name in a message.
2.  Enter your request.

Example:

Invoke the app from within ChatGPT conversations by prepending its app name with `@`.

> @Kustomer MCP Find the most recent conversations for customer [john@example.com](mailto:john@example.com).

### Tutorial | Connecting to the Kustomer MCP Server to Claude

You can connect your Kustomer MCP server to your Claude workspace to allow Claude to access tools and data from your Kustomer organization. Once configured, Claude will be able to call MCP tools to retrieve and interact with Kustomer data directly from conversations.

Installing this server involves the following steps.

#### Create the MCP application (Admin Only)

After you have [installed the Kustomer MCP server application within Kustomer](#installing), a workspace administrator must create the MCP application inside the Claude workspace. See [Claude Workspaces](https://platform.claude.com/docs/en/build-with-claude/workspaces) for more detail. Be prepared to provide the following detail when you create your MCP server application:

**App icon**

*   Recommended size: **128 × 128**
*   Supported formats: **.png** or **.jpg**

**App name**

*   Example: **Kustomer MCP**

**Description**

*   Provide a short description explaining what the app allows users to do.

Example:

> Access Kustomer data and tools directly from Claude conversations.

**MCP server URL**

```
https://server.mcp.kustomerapp.com/mcp
```

**Authorization type**

Select:

```
OAuth
```

Accept the conditions and click **Create** to register the application.

#### Install the MCP server

After the MCP server is created, users in the workspace can interact with Claude, and Claude will invoke those tools as needed.

See [Connect Claude Code to tool via MCP](https://code.claude.com/docs/en/mcp) for more details.

#### Using Kustomer with Claude

After you have [installed the Kustomer MCP server application within Kustomer](#installing), you can interact with Kustomer through Claude conversations.

For example:

*   "Find the most recent conversations for customer [john@example.com](mailto:john@example.com)."
*   "Summarize the latest support tickets from Kustomer."
*   "Review this conversation and summarize all notes for this customer."

Claude will automatically call the appropriate **MCP tools** when needed to retrieve or update Kustomer data.