# Use keyboard shortcuts > Keyboard shortcuts let you quickly perform the most common actions within Kustomer saving you time and allowing you to focus on the customer. Source: https://help.kustomer.com/en_us/keyboard-shortcuts-Syn91BHIW Last updated: 2026-07-28T18:43:46.329Z Keyboard shortcuts and right-click context menus help you navigate Kustomer and manage conversations without repeatedly moving between the keyboard and on-screen controls. Keyboard shortcuts are context-sensitive. Some commands work throughout Kustomer, while others are available only when you are viewing a particular page, conversation, panel, or attachment. **Who can access this feature?** **User types** All users can access keyboard shortcuts if they are turned on for the organization. ## In this article * Open the keyboard shortcuts menu * Understand keyboard shortcut behavior * Use the command palette * Use right-click context menus * General shortcuts * Navigation shortcuts * Two-step navigation shortcuts * Inbox shortcuts * Search shortcuts * Conversation shortcuts * Composer shortcuts * Insights shortcuts * Media viewer shortcuts ## Open the keyboard shortcuts menu To view the shortcuts available in Kustomer, press **?**. The keyboard shortcuts menu groups commands by the area of Kustomer where they can be used. The displayed keys automatically match your operating system. You can also open the keyboard shortcuts menu from your profile menu. If the menu is unavailable or the shortcuts do not work, an admin may have turned off keyboard shortcuts for your organization. ## Understand keyboard shortcut behavior Keep the following behaviors in mind: * Most single-key shortcuts work only when your cursor is not active in a text field. * Composer formatting shortcuts continue to work while you are writing a reply or note. * Some shortcuts are available only when the related feature, panel, or item is present. * When a command can apply to more than one item, Kustomer prompts you to select the target. * Two-step shortcuts require you to press one key and then the next key within about one second. Do not press both keys simultaneously. * Only the two-step shortcuts for your current page are active. * Press **ESC** to close a menu or dialog, remove focus from an element, or return to the previous state. This article uses the following key names: Mac Windows COMMAND or ⌘ CTRL OPTION or ⌥ ALT SHIFT or ⇧ SHIFT RETURN or ↵ ENTER Some keyboard combinations may also be used by your browser or operating system. Open the in-product keyboard shortcuts menu to confirm the shortcut displayed for your device. ## Use the command palette Open the command palette to search for and run available Kustomer commands from one place. Mac Windows COMMAND + K CTRL + K Start typing the name of an action or destination, and then select the matching command. The commands available in the palette can depend on your current page, permissions, and enabled features. ## Use right-click context menus In supported areas of the New Kustomer Experience, right-click an item to open its context menu. Context menus provide actions relevant to the selected item and your current location. For example, a context menu may let you open, edit, copy, organize, or otherwise manage an item without first opening its details. You can expect right-click functionality in the following areas: Area Items you can right-click What to expect **Inbox** Conversations and other supported inbox items Actions related to opening or managing the selected item. Available actions depend on the conversation’s current state. **Conversation tabs** Open conversation, customer, or company tabs Actions for opening or managing the selected tab. **Conversation timeline** Supported messages, notes, tasks, and other timeline items Actions related to the selected timeline item, such as copying a link, editing the item, or viewing more information. **Search** Search results and supported saved searches Actions for opening or managing the selected result or saved search. **Customers and companies** Supported customer, company, people, task, signal, and hierarchy items Actions for opening the selected record or working with it from the current page. **Attachments** Images, documents, and other supported attachments Actions for opening, previewing, copying, or downloading the attachment. Available actions depend on the attachment type. **Tables and lists** Supported rows in settings, reporting, and other data tables Actions for opening or editing the selected record. Some linked rows use the browser menu so you can open the destination in another tab. **Navigation links** Supported links and linked buttons The browser’s standard context menu, including options such as opening the destination in a new tab or copying the link. The available options depend on: * The type of item you selected * The page or panel you are viewing * Your permissions * The item’s current state * Features enabled for your organization Context menus and keyboard shortcuts often provide different ways to perform the same action. Use keyboard shortcuts for frequent actions and context menus when you want to review the actions available for a particular item. > **Note:** Your browser also has its own right-click menu. Kustomer’s context menu appears only for items that support Kustomer-specific right-click actions. ## General shortcuts Action Mac Windows Open the command palette COMMAND + K CTRL + K Toggle the sidebar COMMAND + . CTRL + . Collapse or expand the inbox rail COMMAND + SHIFT + \\ CTRL + SHIFT + \\ Toggle the details panel COMMAND + SHIFT + 9 CTRL + SHIFT + 9 Toggle the report builder panel COMMAND + OPTION + B CTRL + ALT + B Go back, dismiss, or remove focus ESC ESC Open keyboard shortcuts ? ? Open What’s new COMMAND + SHIFT + W CTRL + SHIFT + W Submit the active dialog COMMAND + ENTER CTRL + ENTER Toggle the Knowledge Base panel OPTION + H ALT + H Open Copilot and focus the input COMMAND + OPTION + C CTRL + ALT + C Some general shortcuts are available only when the corresponding feature or panel is available. ## Navigation shortcuts Destination or action Mac Windows Go to Home OPTION + 1 ALT + 1 Go to Inbox OPTION + 2 ALT + 2 Go to Search OPTION + 3 ALT + 3 Go to Knowledge Base OPTION + 4 ALT + 4 Go to Reporting OPTION + 5 ALT + 5 Go to Command Center OPTION + 6 ALT + 6 Go to Workspace settings OPTION + 7 ALT + 7 Go to My Performance SHIFT + OPTION + 1 SHIFT + ALT + 1 Focus the current page’s search field / / ## Two-step navigation shortcuts Two-step shortcuts are key sequences. Press the first key, release it, and then press the second key within about one second. Do not hold both keys at the same time. Only shortcuts relevant to your current page are active. Two-step shortcuts use the same keys on Mac and Windows. ### Customer and company pages Destination Mac and Windows Insights G, then I Signals G, then S Tasks G, then T Customer Copilot G, then C Company People G, then P Company Timeline G, then L Company Hierarchy G, then H ### Inbox slots Destination Mac and Windows Inbox slot 1 G, then 1 Inbox slot 2 G, then 2 Inbox slots 3–8 G, then the slot number ### Inbox filters Filter Mac and Windows All I, then A Open I, then O Snoozed I, then S Done I, then D ## Inbox shortcuts Action Mac Windows Open the next conversation in the inbox K K Open the previous conversation in the inbox J J Refresh the inbox COMMAND + SHIFT + U CTRL + SHIFT + U ## Search shortcuts Action Mac Windows Run the current search COMMAND + ENTER CTRL + ENTER Refresh search results COMMAND + SHIFT + U CTRL + SHIFT + U Turn live updates on or off COMMAND + SHIFT + L CTRL + SHIFT + L Reorganize saved searches COMMAND + OPTION + O CTRL + ALT + O You can also right-click supported saved searches and search items to review the actions available for the selected item. ## Conversation shortcuts These shortcuts apply to the active conversation or timeline item. Action Mac Windows Mark the active item done D D Open the snooze picker Z Z Assign the active item A A Add a tag T T Translate the conversation COMMAND + SHIFT + V CTRL + SHIFT + V Set the priority P P Reopen the active item O O Unsnooze the active item U U Open the timeline filter F F Open the timeline item picker COMMAND + OPTION + I CTRL + ALT + I Add a timeline item * * Scroll to the latest message SHIFT + G SHIFT + G Scroll to the oldest message SHIFT + T SHIFT + T Copy a link SHIFT + C SHIFT + C Open the audit log COMMAND + SHIFT + H CTRL + SHIFT + H Edit the active item E E Accept a routed item Y Y Reject a routed item SHIFT + Y SHIFT + Y Go to the previous tab COMMAND + OPTION + \[ CTRL + ALT + \[ Go to the next tab COMMAND + OPTION + \] CTRL + ALT + \] Show or hide internal threads COMMAND + OPTION + T CTRL + ALT + T Link a conversation L L Toggle linked conversations SHIFT + L SHIFT + L Create a task COMMAND + OPTION + A CTRL + ALT + A When **Copy link**, **Open audit log**, or **Edit** can apply to multiple items, Kustomer asks you to choose the target. Some commands appear only when the conversation is in the appropriate state. For example, **Unsnooze** is available only for a snoozed conversation, and routing commands are available only when there is a routed item to accept or reject. You can also right-click supported conversations, messages, timeline items, and tabs to open actions for the selected item. ## Composer shortcuts These shortcuts apply while you are writing a reply or internal note. ### Compose and send Action Mac Windows Switch to reply mode R R Switch to note mode N N Focus the composer I I Send the message or add the note COMMAND + ENTER CTRL + ENTER Send and mark the conversation done COMMAND + SHIFT + ENTER CTRL + SHIFT + ENTER Discard the draft SHIFT + D SHIFT + D Undo send COMMAND + Z CTRL + Z Turn voice input on or off OPTION + SPACE ALT + SPACE Enter or exit full-screen editing COMMAND + OPTION + E CTRL + ALT + E ### Insert and format content Action Mac Windows Insert an image COMMAND + M CTRL + M Insert a link COMMAND + SHIFT + K CTRL + SHIFT + K Bold selected text COMMAND + B CTRL + B Italicize selected text COMMAND + I CTRL + I Apply strikethrough COMMAND + SHIFT + S CTRL + SHIFT + S Create a bulleted list COMMAND + SHIFT + 8 CTRL + SHIFT + 8 Create a numbered list COMMAND + SHIFT + 7 CTRL + SHIFT + 7 > **Note:** **COMMAND** **+ Z** on Mac or **CTRL** **+ Z** on Windows performs **Undo send** only while the undo-send option is available. During normal editing, it can undo your most recent text change. ## Insights shortcuts Action Mac Windows Switch Insights between Customer and Conversation SHIFT + I SHIFT + I ## Media viewer shortcuts Open an attachment in the media viewer before using these commands. Action Mac Windows View the previous attachment LEFT ARROW LEFT ARROW View the next attachment RIGHT ARROW RIGHT ARROW Zoom in * * Zoom out − − Reset zoom and rotation 0 0 Rotate an image R R To download an attachment, select the download action in the media viewer. Depending on the attachment and where it is displayed, the action may also be available from a right-click context menu.