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Use keyboard shortcuts

Last Update: Sep 2024 • Est. Read Time: 2 MIN
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Keyboard shortcuts let you quickly perform the most common actions within Kustomer, saving you time and allowing you to focus on the customer. This article provides a comprehensive list of shortcuts to help you navigate and manage your tasks more efficiently.

Who can access this feature?
User typesAll users can access keyboard shortcuts if they are turned on for the organization.


To access the list of available keyboard shortcuts, you can use the keyboard shortcut of the question mark ( shift / ) or go to your avatar in the navigation bar and select Keyboard shortcuts. If you don't have access to this list or if the listed shortcuts do not work, this setting may be turned off for your organization. For more information, see Manage your organization settings.

Note: Shortcuts will only work when a text field is not in focus, or when your text insertion cursor is not currently located in a text field. If a text field is in focus, pressing any shortcut would simply add that character to the field instead of activating the shortcut.

Key commands are nearly identical between macOS and Windows PC, and only differ in which modifier keys (Alt, Command, etc) are used.


MacWindows
Global commands

Start a global searchoption + galt + g
Search in the current timelineoption + falt + f
Create new customeroption + calt + c
Open keyboard shortcuts? ( shift / )? ( shift / )
Search the knowledge baseoption + halt + h
Go to Inboxoption + ialt + i
Go to Searchoption + salt + s
Conversation commands

Replyoption + ralt + r
Send messagecmd + enterctrl + enter
Send + mark donecmd + shift + enterctrl + shift + enter
Send + snooze (conversation is snoozed for 24hrs from when using the shortcut)cmd + ctrl + shift + enteralt + ctrl + shift + enter
Move focus out of editorescapeescape
Delete draftshift + escapeshift + escape
Toggle doneoption + dalt + d
Snoozeoption + zalt + z
Boldcmd + bctrl + b
Italiccmd + ictrl + i
Linkcmd + kctrl + k
Expand Text Conversation (Only available with Agent Assist)cmd + shift + ectrl + shift + e
Fix spelling and grammar (Only available with Agent Assist)cmd + shift + sctrl + shift + s
Summarize Conversation (Only available on Agent Assist)cmd + shift + zctrl + shift + z
Timeline navigation

Close customeroption + walt + w
Go to previous itemoption + jalt + j
Go to next eventoption + kalt + k
Toggle event open/closeoption + xalt + x
Toggle smartbar\\
Go up one pageshift + spaceshift + space
Go down one pagespacespace
Edit customeroption + ealt + e
Search results

Toggle smartbar\\
Go to previous resultoption + jalt + j
Go to next resultoption + kk
Toggle selectionoption + xx
Open customeroption + oo
Select allcmd + option + actrl + alt + a
Viewing customer navigation


Go to next customeroption + nalt + n
Go to previous customeroption + palt + p
Go to customer in slot 1g+ 1g+ 1
Go to customer in slot 2
g + 2g + 2
Go to customer in slot 3
g + 3g + 3
Go to customer in slot 4
g + 4g + 4
Go to customer in slot 5
g + 5g + 5
Go to customer in slot 6
g + 6g + 6
Go to customer in slot 7
g + 7g + 7
Go to customer in slot 8
g + 8g + 8