Use keyboard shortcuts
Last Update: Sep 2024 • Est. Read Time: 2 MINKeyboard shortcuts let you quickly perform the most common actions within Kustomer, saving you time and allowing you to focus on the customer. This article provides a comprehensive list of shortcuts to help you navigate and manage your tasks more efficiently.
Who can access this feature? | |
User types | All users can access keyboard shortcuts if they are turned on for the organization. |
To access the list of available keyboard shortcuts, you can use the keyboard shortcut of the question mark ( shift / ) or go to your avatar in the navigation bar and select Keyboard shortcuts. If you don't have access to this list or if the listed shortcuts do not work, this setting may be turned off for your organization. For more information, see Manage your organization settings.
Note: Shortcuts will only work when a text field is not in focus, or when your text insertion cursor is not currently located in a text field. If a text field is in focus, pressing any shortcut would simply add that character to the field instead of activating the shortcut.
Key commands are nearly identical between macOS and Windows PC, and only differ in which modifier keys (Alt, Command, etc) are used.
Mac | Windows | |
Global commands | ||
Start a global search | option + g | alt + g |
Search in the current timeline | option + f | alt + f |
Create new customer | option + c | alt + c |
Open keyboard shortcuts | ? ( shift / ) | ? ( shift / ) |
Search the knowledge base | option + h | alt + h |
Go to Inbox | option + i | alt + i |
Go to Search | option + s | alt + s |
Conversation commands | ||
Reply | option + r | alt + r |
Send message | cmd + enter | ctrl + enter |
Send + mark done | cmd + shift + enter | ctrl + shift + enter |
Send + snooze (conversation is snoozed for 24hrs from when using the shortcut) | cmd + ctrl + shift + enter | alt + ctrl + shift + enter |
Move focus out of editor | escape | escape |
Delete draft | shift + escape | shift + escape |
Toggle done | option + d | alt + d |
Snooze | option + z | alt + z |
Bold | cmd + b | ctrl + b |
Italic | cmd + i | ctrl + i |
Link | cmd + k | ctrl + k |
Expand Text Conversation (Only available with Agent Assist) | cmd + shift + e | ctrl + shift + e |
Fix spelling and grammar (Only available with Agent Assist) | cmd + shift + s | ctrl + shift + s |
Summarize Conversation (Only available on Agent Assist) | cmd + shift + z | ctrl + shift + z |
Timeline navigation | ||
Close customer | option + w | alt + w |
Go to previous item | option + j | alt + j |
Go to next event | option + k | alt + k |
Toggle event open/close | option + x | alt + x |
Toggle smartbar | \ | \ |
Go up one page | shift + space | shift + space |
Go down one page | space | space |
Edit customer | option + e | alt + e |
Search results | ||
Toggle smartbar | \ | \ |
Go to previous result | option + j | alt + j |
Go to next result | option + k | k |
Toggle selection | option + x | x |
Open customer | option + o | o |
Select all | cmd + option + a | ctrl + alt + a |
Viewing customer navigation | ||
Go to next customer | option + n | alt + n |
Go to previous customer | option + p | alt + p |
Go to customer in slot 1 | g+ 1 | g+ 1 |
Go to customer in slot 2 | g + 2 | g + 2 |
Go to customer in slot 3 | g + 3 | g + 3 |
Go to customer in slot 4 | g + 4 | g + 4 |
Go to customer in slot 5 | g + 5 | g + 5 |
Go to customer in slot 6 | g + 6 | g + 6 |
Go to customer in slot 7 | g + 7 | g + 7 |
Go to customer in slot 8 | g + 8 | g + 8 |