# January 2026 Releases

> AI Observability and version controls bring transparency, traceability, and safer deployment workflows for AI Agent management at scale.

Source: https://help.kustomer.com/en_us/january-2026-releases-ByiGf39Nl

Last updated: 2026-06-01T23:26:13.667Z

AI Observability and version controls bring transparency, traceability, and safer deployment workflows for AI Agent management at scale.

We’re continually working to improve our platform for you. This page highlights new features and improvements on the Kustomer platform, all in one place. Check here regularly to stay up-to-date with the latest changes.

### AI Observability Assistant (Jan 20)

**AI Observability Assistant**, a powerful new toolset that transforms AI Agents from a "black box" into a transparent, measurable asset is now generally available.

With AI Observability, admins can now look under the hood of every conversation to understand exactly how their agents are reasoning and performing.

*   **Visualize the Decision Process:** View detailed **Traces** that map out every step of an interaction—from the initial customer message and reasoning logic to tool execution and final response.
    
*   **Debug with Confidence:** Quickly pinpoint why an agent took a specific action, used a particular knowledge base article, or handed off a conversation, eliminating guesswork when troubleshooting.
    
*   **Optimize Performance:** Use granular insights to fine-tune your agent's instructions and tool definitions, ensuring higher accuracy and better customer experiences.
    

This is available to all admins and orgs that have access to AI Agents for Customers.

### Version Controls and Rollbacks for AI Agents (Jan 20)

**Version Controls and Rollbacks for AI Agents**, a new capability designed to give admins greater control and confidence when building and deploying AI Agent Teams, is now generally available.

With Versioning, admins no longer have to worry about losing working configurations or making irreversible changes. Admins can now:

*   **Track Change History:** Automatically save a history of your AI Agent's configurations every time you deploy, providing a clear audit trail of who made changes and when.
    
*   **Rollback Instantly:** If a new deployment doesn't perform as expected, you can revert to a previous version with a single click, minimizing downtime and risk.
    
*   **Debug with Precision:** Access and analyze conversation traces from specific past versions, allowing you to understand exactly how a previous configuration handled customer inquiries.
    

This is available to all admins and orgs that have access to AI Agents for Customers.

### Automated Translations of Summaries (Jan 20)

AI Summaries are now automatically translated to the user's preferred language in Kustomer without any manual action required. This includes customer, conversation, kobject, conversation handoff, and conversation close summaries.

This is available in all orgs that have access to AI Agents for Reps.

### **Use Suggested Shortcuts with the Copilot (Jan 20)**

The Copilot can now suggest shortcuts, both public and private, when suggesting the next best action for the rep to take in order to resolve a customer's issue. It will use historical usage of these shortcuts, and suggest three shortcuts that the rep can choose from and apply to the conversation they are working on. 

This is available in all orgs that have access to AI Agents for Reps. No additional admin configuration is necessary.

### Filter customer timelines by object attributes (Jan 8)

You can now filter a customer’s timeline by attributes on conversations, tasks, and other objects. This helps you quickly find the activity you care about—without scrolling through the full timeline—so you can focus on relevant conversations and actions faster.

This is available to any user who can view a customer timeline.

### Configurable Tone Inclusion in AI Summaries (Jan 6)

Admins can now optionally exclude customer tone and sentiment from AI Summaries. This will apply to the following summaries - customer, conversation, handoff, and close summaries.

This is available to all admins that have access to configuring AI Summaries.