# Integrating with Ordergroove > OrderGroove is a subscription management system that powers recurring orders billing and shipments for customers with subscriptionbased products The OrderGr Source: https://help.kustomer.com/en_us/integrating-with-ordergroove-Byt7Eq58g Last updated: 2026-04-10T17:36:42.146Z Ordergroove is a subscription management system that powers recurring orders, billing, and shipments for customers with subscription-based products. The Ordergroove app in Kustomer utilizes that data to take actions direct from customer timelines, to reduce context switching and enable faster, safer subscription changes during any customer interactions.  **Who can access this feature?** **User types** Admins can set up this integration. The primary users are:  * Support agents * Success / retention teams * Subscription managers In this article * [Prerequisites](#prerequisites) * [Installing the Ordergroove App](#installing) * [Using the Ordergroove app in Kustomer](#using) * [Manage orders](#manage-orders) * [Visibility in Kustomer timeline](#visibility) * [Common use cases](#use-cases) ### Prerequisites * Your organization must have an Ordergroove account. * You must create an API key with permissions to `Allow bulk queries`.  * You must create a webhook on [the Ordergroove side](https://developer.ordergroove.com/reference/webhooks-overview-1), and must subscribe to these events: Event type Customer Subscriptions Orders Items Payments Addresses Products Subscriber Included Included Included Included Included Subscription Included Included Included Included Included Order Included Included Included Included Included Included Included Item Included Included Included Included ### Installing the Ordergroove app Installing the Ordergroove application: 1. In the left navigation panel, click **Apps**. The **Apps** page opens.  2. Locate or search for **Ordergroove** in the app directory, and click on it to open the **Ordergroove** app installation page.  3. Click **Install**, and then **Install App** to connect with Ordergroove 1. Kustomer will require permissions to access and store data in Ordergroove, and to use Ordergroove data to edit or perform actions within Kustomer.  2. Ordergroove will require your API key. 4. Back on the Kustomer apps page, click **Install** to complete installation of the Ordergroove app.  ### Using the Ordergroove app in Kustomer The Ordergroove app is accessible as both an insight card for subscription details, and a timeline object for details on upcoming orders. Once enabled, the OrderGroove panel is available in the top right side of the insights panel in any open conversation.  Actions, like canceling a subscription or changing an order's delivery date within Kustomer, sync immediately to Ordergroove and are available to agents based on their [permissions from Ordergroove](https://help.ordergroove.com/hc/en-us/articles/38050902258579-User-Permissions).  The Ordergroove timeline object will list the following order details: * Status of the order, with updates live from Ordergroove. * Item(s) in the order. * Cost total, including discounts Each order also has buttons for skipping the order, changing the delivery date of the order, or sending the order now**.**  The Ordergroove insight card will list the following subscription information: * Product name * Delivery frequency  * Next shipment date With the Ordergroove panel, agents can cancel or reactivate a customer's subscription, change the delivery frequency, or pause a subscription. The Ordergroove app introduces useful customer details on the timeline and insight panel: * Check subscription status (active, paused, canceled, delinquent) * Review product(s) ordered, including quantity and frequency. * Confirm the next scheduled order date.  * Can sync information from any order management/shopping app, like Shopify, with an existing Ordergroove sync. #### **Manage orders** To pause a subscription, locate the order and click **Pause**. The order can be paused immediately, or can be scheduled [if this is enabled in Ordergroove](https://help.ordergroove.com/hc/en-us/articles/360051685314-Subscription-Manager-Overview).  * Check upcoming orders * Preview next shipment. * Review past subscription orders. * Check fulfillment status. * Manage shipping details * Billing and shipping cadence. * View address on file, or other shipping details. * Confirm or adjust delivery timing. #### Visibility in the Kustomer timeline Ordergroove adds some details to the customer timeline in relation to order and shipment status. These include: * Delivery status of the order (scheduled or delivered) * Subscription status.  * Subscription frequency (a recurring subscription or a one-time order).  Uninstall Ordergroove App ### Common Use Cases These common use cases can help you get started with Ordergroove inside Kustomer.  #### Cancelling or Pausing an order in progress ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/760acbd9e2f9a7274acd7222be61aca2.png) From the customer's Ordergroove panel, click **Manage Subscriptions**. You can select any or all of the ordered items and cancel as needed. #### Adjusting an order's delivery date ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/f69530c5fc14d553114c8a0fc1ffda62.png) Locate the order within a conversation timeline, click **Change Delivery Date** and then select the new date for delivery.  #### Skip the items in a delivery ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/062f5c27c4220d676336dbf85b3d639d.png) Locate the order within a conversation timeline, click **Skip Items**. Select each item to skip or select all and click **Confirm** to skip those those items in the delivery. The item will display the next shipping date