# Integrating with Zapier

> Zapier helps you connect two or more apps to automate repetitive tasks through workflows. Create Zapier workflows, called Zaps, to connect Kustomer with othe...

Source: https://help.kustomer.com/en_us/integrate-with-zapier-rJ7hrsk0U

Last updated: 2026-05-21T23:55:33.209Z

Zapier helps you connect two or more apps to automate repetitive tasks through workflows. Create Zapier workflows, called Zaps, to connect Kustomer with other platforms and services.

**Who can access this feature?**

**User types**

Admins can set up this integration.

  

### In this article

*   [Prerequisites](#prerequisites)
*   [How does Zapier work with Kustomer?](#overview)
*   [Install the Zapier app in Kustomer](#install-zapier-app)
*   [Create a Zap in Zapier](#create-zaps)
*   [Troubleshooting](#troubleshooting)

### Prerequisites

To configure the Zapier app integration for your Kustomer organization, you will need the following:

*   Zapier account for your organization (see [Learn key concepts in Zapier](https://zapier.com/help/create/basics/learn-key-concepts-in-zapier) in the Zapier Help Center)
*   Kustomer app in Zapier (visit the [Kustomer integration page](https://zapier.com/apps/kustomer/integrations) in Zapier)

**Note****:** Zapier does not currently support two-way syncing, which can cause Zaps to get stuck in a loop. To learn more, see [Two-way syncing](https://zapier.com/help/create/basics/does-zapier-support-two-way-syncing), [Zap is stuck in a loop](https://zapier.com/help/troubleshoot/behavior/zap-is-stuck-in-a-loop), and [Troubleshooting Zaps](https://zapier.com/help/troubleshoot/behavior/zap-is-stuck-in-a-loop) in the Zapier Help Center.

###   
Install the Zapier app in Kustomer

To create Zaps with Kustomer, you will need to install the Kustomer integration in Zapier _and_ install the Zapier app from the Kustomer App Directory. 

This Zapier app integration allows you to connect Zapier to Kustomer with OAuth 2.0 and automatically generates the necessary API key permissions required to create Zaps in Zapier for your Kustomer organization.

To integrate Zapier with Kustomer, install the **Zapier** app from within the Kustomer Application store

1.  Go to **Apps** and search for **Zapier** in the App Directory.
2.  Select **Install**.

Once you install the Zapier app in Kustomer, you can create Zaps in Zapier for your Kustomer organization and connect to Zapier with OAuth 2.0.

### Create a Zap in Zapier

Connect Kustomer to other platforms and services with automated workflows, or Zaps, in Zapier. You can create a new Zap or use an existing one. 

**To create a new Zap:**

1.  Sign in to your Zapier account and create a new Zap.
2.  Search for **Kustomer** from within Zapier. If you don't see Kustomer listed, [add the Kustomer app](https://zapier.com/apps/kustomer/integrations) to your Zapier account.
3.  These interactions are available:
    1.  Triggers
        *   Conversation Created
        *   Conversation Updated
        *   Customer Created
        *   Customer Updated
        *   Message Created
        *   Message Updated
    2.  Actions
        *   Create Customer
        *   Create Conversation
        *   Update Conversation
        *   Create Notes
        *   Update Customer
        *   Create User
    3.  Searches
        *   Find Conversation
        *   Find or Create Conversation
        *   Find Customer
        *   Find or Create Customer
        *   Find User
        *   Find or Create Use![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/35eb8ab61770a0a569bc235df6c93761.png)

To learn more, see [Create Zaps](https://zapier.com/help/create/basics/create-zaps) in the Zapier Help Center.

### Troubleshooting

**Error message:** `OAUTH ERROR: failed to retrieve client id`

If you receive this error message, verify that the [Zapier app from the Kustomer App Directory](https://www.kustomerapp.com/domain?returnURL=%2Fapp%2Fsettings%2Fapps%2Fzapier) is installed for your selected organization. 

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/b172e654e7ca6497312d7e768d093e33.jpeg)