Reviews & surveys

Stamped.io is a marketing platform for online stores that can collect reviews from customers. Enabling this integration allows your organization to display a customer's Stamped.io product reviews on the Kustomer timeline.

In this article

• Prerequisites
• How does Stamped.io work with Kustomer?
• Install the Stamped.io app
• Add the webhook in Stamped.io
• FAQ

Prerequisites

Your organization must have a Stamped.io Business or Pro account to set up this integration.

How does Stamped.io work with Kustomer?

This integration connects Stamped.io's review services with Kustomer, allowing your agents to see customer reviews in the timeline. When a customer publishes a review in Stamped.io, this integration will create or update a custom Review object with a maximum of 20 custom fields on a customer's timeline.

Install the Stamped.io app

To integrate Stamped.io with Kustomer, install the Stamped.io app from within the Kustomer App Directory.

1. Go to Apps , search for Stamped.io in the App Directory, and then select Install.
2. Go to Settings  > Platform > Inbound Webhooks and select the Form Hooks tab.
3. Locate the Sync Stamped user reviews hook, select the Menu icon at the right side of the row, then select Copy Hook Address. This address will be used in the following step on the Stamped.io website.

Add the webhook in Stamped.io

Then, log in on the Stamped.io site to configure our Kustomer API.

1. Log in as an administrator in Stamped.io, and go to Settings > Webhooks.
2. Select Add Webhook.

3. Fill out the fields as follows:

   • Payload URL: Paste the copied Hook Address from the Kustomer settings here.
   • Secret: [leave blank]
   • Is Active: Check this box. (Uncheck when you wish to deactivate the webhook.)
   • All events: Uncheck this box, then under Choose Events check New Reviews.

Stamped.io provides additional documentation about working with webhooks on their website here.

FAQ

Q: When must I fill out the Secret field in the Stamped.io settings?

Most organizations can leave the Secret field in the webhook settings blank, but some companies with more advanced Stamped.io configurations may need to specify an API key. If this applies to you, you can create an API key in Kustomer by going to  Settings > Security > API Keys. Add an API key with the following properties:

• Name: Stamped.io
• Roles: org.user, org.admin, and org.hooks
• Expires (in days): No Expiration
• CIDR: (leave blank)

Copy the resulting API key to your clipboard, then paste it to the Secret field in the Stamped.io webhook settings to finish the configuration.