# Integrate with Outlook

> The Outlook integration streamlines the process of bringing customer emails into Kustomer.

Source: https://help.kustomer.com/en_us/integrate-with-outlook-BkkNWDgx

Last updated: 2025-07-25T17:03:38.935Z

The Outlook integration streamlines the process of bringing customer emails into Kustomer. With a single click, you can send important messages from Outlook directly into your workspace, eliminating the need for copy-pasting or manual forwarding.

**Who can access this feature?**

**User types**

Admins can install this integration.

  

### In this article

*   [How does Outlook work with Kustomer?](#how)
*   [Install the Outlook app](#app)
*   [Install the Outlook add-in](#add-in)

### How does Outlook work with Kustomer?

Once the add-in is installed, you'll see the Kustomer option in your Outlook message actions menu. 

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/374e838aaad742147cc1114ded7e92b1.png)

Clicking this will instantly send the email to Kustomer. If the email is from an existing customer, the message is added to their existing timeline. If it’s from a new contact, Kustomer automatically creates a new customer profile and starts a new timeline.

### Install the Outlook app

To integrate Outlook with Kustomer, install the Outlook app from within the Kustomer App Directory.

1.  Go to **Apps,** search for **Outlook**, and then select **Install**.
2.  Select **Install App** to grant the necessary permissions to run the app.

### Install the Outlook add-In

To start using the Outlook integration, you’ll need to install the add-in manually using a manifest file. We don’t currently offer a public listing on the Microsoft Store, so setup happens through your Microsoft Outlook settings.

1.  Download the manifest file from [this link](https://cdnapps.kustomerapp.com/outlook/cards/kustomer_outlook/latest/manifest.xml).
2.  Open Microsoft Outlook (web or desktop, depending on your organization’s setup).
3.  Go to **Settings** > **View all Outlook settings**.
4.  Navigate to **Mail** > **Customize actions** (or **Add-ins**, depending on your setup).
5.  Click **Manage add-ins** or **\+ Add a custom add-in**.
6.  Select **Add from file** or **Add from URL** and upload or paste the link to the manifest file.
7.  Confirm the installation and restart Outlook if prompted.

**Note:** The exact steps may vary depending on your Microsoft configuration (for example, Exchange admin settings or cloud vs. on-premise accounts). If you don’t see the options listed above, contact your IT administrator for assistance.