Ecommerce

LoyaltyLion is a data-driven loyalty and engagement platform. You can install the LoyaltyLion app to enable integration with Kustomer which updates and displays reward points data within customer profiles.

In this article

• Prerequisites
• How does LoyaltyLion work with Kustomer?
• Install the LoyaltyLion app
• Set up the webhook in the LoyaltyLion API

Prerequisites

Your organization must have a LoyaltyLion Classic, Advanced, or Plus account to set up this integration.

How does LoyaltyLion work with Kustomer?

In the Kustomer timeline, open the Customer Profile or Insights Panel to view LoyaltyLion tier, points, and rewards information. 

Install the LoyaltyLion app

To integrate LoyaltyLion with Kustomer, install the LoyaltyLion app from within the Kustomer App Directory.

1. Go to Apps , search for LoyaltyLion in the App Directory, and then select Install.
2. Go to Settings > Platform > Inbound Webhooks and select the Form Hooks tab.
3.  Locate the Sync LoyaltyLion customer points data hook, select the menu icon , and then select Copy Hook Address. This address will be used in the following step through the LoyaltyLion API.
   

Set up the webhook in the LoyaltyLion API

Use the LoyaltyLion webhook API to register a webhook subscription using the POST action. This webhook subscription should contain the following properties:

• Topic: This should be entered as customers/update
• Address: Paste the copied hook address from the prior step here.