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Integrate with Gong

Last Update: Oct 2024 • Est. Read Time: 2 MIN
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Integrating Gong with Kustomer lets you record your demos, calls, or meetings that take place over video or audio. Using Kustomer and Gong together allows your sales and support teams to view call data, such as who took part in the call within a customer's timeline. You can also access the recording from the URL provided and view it directly in Gong.

Who can access this feature?
User typesAdmins can set up this integration.


In this article

Prerequisites

Before you begin this integration, you must have a Gong account.

How does Gong work with Kustomer?

Gong joins your scheduled calls and records both audio and video for each call. Kustomer then shows this information in the customer's timeline, which includes details such as the meeting name and scheduled time, the system used to make the call, and all of the call's members. You can also view the call recording directly in Gong by selecting the Recording URL.

Installing the Gong app

To integrate Gong with Kustomer, install the Gong app from within the Kustomer App Directory.

  1. Go to Apps  and select Explore Directory.
  2. Search for Gong in the App Directory, and then select Install.
  3. Once the installation is complete, go to Settings  and then select Platform > Inbound Webhooks.
  4. Select the Form Hooks tab and find the Gong hook.
  5. Select for the hook and then select Copy Hook Address. Save this URL since you will need this URL when Configuring Gong with Kustomer.

Configuring Gong with Kustomer

After you install the Gong app, you need to add the URL of the form hook so that you can start receiving calls in Kustomer.

To add the URL:

  1. Log in to your Gong account.
  2. Navigate to Webhooks.
  3. Select the desired event from the drop-down menu.
  4. Paste the Kustomer form hook URL in the target box and save your changes.