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Integrate with GIPHY

Last Update: Oct 2024 Est. Read Time:
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GIPHY is a database and search engine for animated GIFs. GIPHY can integrate with Kustomer to allow your sales and support teams to search for and embed looping animated images into your conversations with customers.

Who can access this feature?
User typesAdmins can set up this integration.


In this article

How does GIPHY work with Kustomer?

GIPHY allows agents to search and use animated GIF images in their user conversations across all channels that support images. Once an admin installs the GIPHY app, all users can access a GIF button in the formatting bar when replying to a customer. Agents can use this button to summon a popover to search and insert images from the GIPHY library.

The GIPHY library is thoroughly moderated and organized by rating in order to give users the safest possible search experience. Our integration is hard-coded to GIPHY's G Content Rating to ensure agents are only ever presented with broadly appropriate content.

Install the GIPHY app

To integrate GIPHY with Kustomer, install the GIPHY app from within the Kustomer App Directory.

  1. Go to Appsand select Explore Directory.
  2. Search for GIPHY in the App Directory, and then select Install.

The GIPHY app integration provides its own API key, so there are no additional setup requirements.