# Integrate with Delighted

> Delighted  is a customer feedback platform that provides a seamless way to collect and analyze customer feedback with Net Promoter Score (NPS).

Source: https://help.kustomer.com/en_us/integrate-with-delighted-rku8RKIWt

Last updated: 2024-10-09T13:45:17.872Z

[Delighted](https://delighted.com/) is a customer feedback platform that provides a seamless way to collect and analyze customer feedback with Net Promoter Score (NPS). Kustomer offers a Delighted integration that will automatically create and update customer records when your customers submit an NPS survey. This allows your team to have access to critical voice-of-customer data that can help set the tone for support interactions.

**Who can access this feature?**

**User types**

Admins can set up this integration.

  

### In this article

*   [Prerequisites](#prerequisites)
*   [How does Delighted work with Kustomer?](#features)
*   [Install the Delighted app](#install)
*   [Set up the webhook in Delighted](#webhook)

### Prerequisites

Before starting the integration process, you must already have a Delighted account set up, and have access to the Delighted API. Learn more in the Delighted developer documentation: [Delighted: API documentation - Webhooks](https://app.delighted.com/docs/api/webhooks)

### How does Delighted work with Kustomer?

Kustomer's Delighted integration uses a webhook to create a custom object whenever a survey response is created or updated. Agents can view the resulting custom object and a customer's latest Net Promoter Score rating from the Kustomer timeline.

By seeing a customer's NPS score in the timeline, your agents can better understand customers with lower feedback ratings so they can solve their pain points quickly and effectively.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/6e239e0ff7859c6eae4fe5b27b29f70f.png)

When a _new customer_ submits an NPS survey through Delighted, a customer record will be created for them in Kustomer.

If an _existing customer_ submits an NPS survey through Delighted, the existing customer record's will be updated with their latest NPS results. When a customer submits a new survey, their latest score will be reflected in the customer's profile and timeline.

### Install the Delighted app

To integrate Delighted with Kustomer, install the Delighted app from within the Kustomer App Directory.

1.  Go to **Apps** and select **Explore Directory**.
2.  Search for **Delighted** in the App Directory, and then select **Install**.
3.  Once the installation is complete, select **Click to Copy**![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/720a9bb1ff9b3597edff21b090806fa1.png)in the table at the bottom of the page to copy the webhook endpoint URL to your clipboard. You'll need this Kustomer Hook URL in the next step of the setup process.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/80639a3318feba4a435cd9e4fc94df62.png)

### Set up the webhook in Delighted

The next step will be to register the webhook in on the Delighted website.

1.  Sign in to your Delighted account, and go to the [Integrations](https://app.delighted.com/integrations) page.
2.  Select **Webhooks**.  
    ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/7077983fbcdf5d109d0eb2ef4aa88af6.png)
3.  Select **Add a new rule**.  
    ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/e91991474bd29f8ce473c8d7c6ba0c83.png)
4.  Set the rule to **All responses**, then paste in the Kustomer Hook URL.  
    ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/eac8a191aa10898122fa9471d1f8bb1b.png)
5.  Select **Send test**. If this is successful, you should be able to see this sample response in Kustomer:  
    ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/f4cb9f9a2d11658e1c1f5ad8242edd42.png)
6.  Finish by selecting **Save & turn on**.

Once this is turned on, your agents will now be able to search for new customers and scores within Kustomer. If you need to deactivate this integration at any time, you can return to the Webhooks page in Delighted, then select **Turn off**.