# Install and manage apps from the Kustomer App Directory > Use the Kustomer App Directory to discover and install apps with external services and platforms to extend Kustomer for your organization. Source: https://help.kustomer.com/en_us/install-and-manage-apps-B1hQO3D5u Last updated: 2026-04-28T18:25:30.434Z The Kustomer App Directory lets you discover and install apps and popular integrations with external services and platforms to customize, automate, and extend Kustomer for your organization. In this article, you will learn how to install and manage apps from the [Kustomer App Directory](https://www.kustomerapp.com/domain?returnURL=%2Fapp%2Fchannels-and-apps%2Fdirectory). To learn how to remove apps and turn off app functionality, visit [Deactivate apps from the Kustomer App Directory](https://help.kustomer.com/deactivate-apps-HyBJaqLsd). **Who can access this feature?** **User types** Admins can access the Apps Directory. ### In this article * [Browse and install apps](#install-apps) * [Explore Directory](#directory) * [Installed Apps](#installed) * [View and manage apps and channels](#app-management) * [Update installed apps](#update) ### Browse and install apps You can browse and install apps from within Kustomer in the [Kustomer App Directory](https://www.kustomerapp.com/domain?returnURL=%2Fapp%2Fchannels-and-apps%2Fdirectory). Go to **Apps**![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/87b6128ac312387182ac48840b609232.png) and select **Explore Directory** in the sidebar. While exploring the directory, you can scroll through the list to browse for apps, or use the search field to find apps by name. ### Explore Directory View and manage all [public](#public-apps) and [private](#private-apps) apps available to install on your Kustomer organization from the **Explore Directory** section. #### **Public apps** Public apps are available to all Kustomer organizations from the App Directory.  **Note:** Are you a developer that wants to make your app available to Kustomer users? [Learn more about becoming a Kustomer Partner](https://www.kustomer.com/partners/) to submit public apps for inclusion in the App Directory. #### **Private apps** Your organization can [create and register private apps](https://developer.kustomer.com/kustomer-apps-platform/docs/what-kind-of-apps-can-i-build#private-apps) to build on your existing Kustomer platform with custom integrations and configurations.  Once you register a private app to your Kustomer organization, the app appears in your app directory and is available only to your organization. Select any app in the directory to view the app details page. The **About** tab displays basic information about the app and provides details about its functionality, the app creator, support resources, release notes for app updates, and more. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/109fc468fe42af98c4ca8a5ca813e331.png) Select the **Features** tab to page to find information about any app-created features an app adds to your organization during installation. You can review these features before or after you install an app. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/14630a650279cc83cc0e46951a6125ad.png) For example, if an app adds [workflows](https://help.kustomer.com/workflows-overview-HJFVTZhzz) to your organization, after installation you can select the app-created workflow from the **Features** tab to open the workflow in the workflows editor. Apps can add any number of the following features:  * [Insights Cards](https://help.kustomer.com/insight-cards-B1B4qz5vU) * [Klasses](https://help.kustomer.com/define-attributes-Skr924HI) * [Inbound Webhooks](https://help.kustomer.com/understanding-hooks-Bkqc1z3fM) * [Outbound Webhooks](https://help.kustomer.com/understanding-hooks-Bkqc1z3fM) * [Widgets](https://developer.kustomer.com/kustomer-apps-platform/docs/widgets) * [Workflows](https://help.kustomer.com/workflows-overview-HJFVTZhzz) * [Timeline Layouts](https://help.kustomer.com/timeline-layout-HkT6K6J8L) * [Templates](https://developer.kustomer.com/kustomer-apps-platform/docs/templates) ### Installed Apps View and manage the apps installed on your Kustomer organization from the **Installed Apps** section. When working in this tab, apps are automatically organized into several collapsible sections, depending on their status and type. * **Attention Required:** Installed apps that require administrative action, such as installing an app update. * **Installed Apps:** Installed apps that are currently active on your org. * **Deactivated Apps: P**reviously-installed apps that are currently deactivated. * **Kustomer System Apps**: Preinstalled apps provided by Kustomer that are active on all orgs. These apps are integral to the Kustomer platform, which update automatically and cannot be removed. ### View and manage apps and channels After an app is installed, you can manage its settings by going to **Apps** ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/aa89215cfbdce897721f00b5a697c4a5.png)and referring to the **App Management** section of the sidebar. **Note:** Not all apps create their own Management pages. Simpler app integrations like GIPHY configure themselves and require no additional settings to manage. Visit the **Installed Apps** section to review all of your apps. ### Update installed apps Kustomer prompts you to take action for any installed apps when a new app version is available, or if there is an error with app setup that requires your attention. When an app update is available, you'll see a red badge on the **Apps**![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/870f55c3488d24dbd2b13788fd2bfc32.png) icon in the navigation bar, and a numbered badge on the **Installed Apps** section in the Apps sidebar. To update to the latest version of an installed app, select **Upgrade** from the app details page. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/5ac7c70ff6c9ac63585ea4b1c028270f.png)