See related
No related articles
Generate a HAR file to troubleshoot support issues
Last Update: Nov 2024 • Est. Read Time: 2 MINTo check plan availability, see the pricing page.
Occasionally when working with Kustomer Support to troubleshoot issues with your Kustomer instance, you may be asked to provide a HAR file for further investigation. This can be helpful for support to get information about how your web browser is interacting with Kustomer.
At a high level, a HAR file is a JSON formatted archive file that gives information on how your web browser is interacting with your instance of Kustomer.
This article will go over how to generate a HAR file for different web browsers. Navigate to the part of your Kustomer Instance where you are experiencing the issue, and then follow the steps below for your corresponding web browser.
In this article
Chrome
- Right-click anywhere on the Kustomer web page and select Inspect.
- Go to the Network tab and select the Record button in the upper left corner. If it is gray, select it once to start recording.
- Reproduce the issue you're experiencing.
- Select the download button.
- Give the file a name and select Save.
Firefox
- Right-click anywhere on the Kustomer web page and select Inspect.
- Go to the Network tab and refresh the page.
- Reproduce the issue you're experiencing.
- Select the gear icon in the right-hand corner of the developer panel and select Save All As HAR.
- Give the file a name and select Save.
Edge
- Right-click anywhere on the Kustomer web page and select Inspect.
- Go to the Network tab.
- Clear the session history by selecting the three lines and the red "X".
- Reproduce the issue you're experiencing.
- Select the red square to stop recording and then Save.
- Give the file a name and select Save.
Safari
- Open Safari and select the Develop from the menu bar at the top of your browser. If you don't see Develop in the menu bar select Safari > Preferences > Advanced then check the box at the bottom to Show Develop menu in menu bar
- Select Show Web Inspector and go to the Network tab.
- Reproduce the issue you're experiencing.
- Select the Export icon.
- Give the file a name and select Save.